Customer Service Representative - Wellington

the original; Wellington; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Career development

Wellbeing programs

Job summary

Service NSW is seeking a Customer Service Representative for the Wellington Service Centre on a part-time 12-month contract. The role requires onsite attendance with a minimum 4-hour shift, Monday to Friday, and a starting annual salary of $74,118 plus superannuation and leave loading.

You will support customers, handle enquiries, and deliver exceptional service while contributing to our local community in NSW. Closing date: 14 September 2026.

Qualifications

• Strong communication skills with a customer-focused approach.
• Ability to handle both in-person and inbound call inquiries.
• Attention to detail and discretion with personal information.
• Proficient with computer systems and multiple software tools.
• Collaborative mindset and ability to support the team.
• Adaptable to a busy, rotating roster and service environment.

Responsibilities

• Provide frontline customer support at Wellington Service Centre.
• Resolve inquiries and problems to create positive customer experiences.
• Assist customers with information and guidance on NSW services.

Skills

Customer service passion

Communication skills

Face-to-face & inbound calls

Attention to detail

Computer literacy

Confidential information handling

Team collaboration

Adaptability

Job description

Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $74,118 plus superannuation and leave loading

Employment Type: Part-Time 12-month contract

Please note: This position requires onsite attendance, with shifts scheduled Monday to Friday and a minimum shift length of 4 hours.

Location: Wellington Service Centre. This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

Love making a positive difference every day? Join our team as a Customer Service Representative in our Wellington Service Centre, where you'll help support customers, solve problems, and create great experiences when they need it most.

What are 'hub and spoke' Service Centres?

In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members may be required to work between locations. Wellington is a spoke site of Dubbo Service Centre.

About you

You're a people person who enjoys building relationships, solving problems, and helping others. With a calm and positive approach, you're confident supporting customers, handling enquiries, and delivering exceptional service.

If you're looking for a rewarding role where you can make a positive difference in your local community, we'd love to hear from you.

What You'll Bring

To succeed in this role, you'll need:

• A genuine passion for customer service and strong communication skills

• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment

• Strong attention to detail and confidence handling complex enquiries

• Intermediate computer skills and the ability to navigate multiple systems efficiently

• A clear understanding of handling confidential and personal information responsibly

• A collaborative mindset and commitment to supporting team success

• The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience

The Opportunity

As a Customer Service Representative, you'll support customers across a wide range of enquiries, providing accurate information, practical solutions, and outstanding service. You'll play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction.

Closing Date: Monday 14 September 2026 at 9:59am

Further Information

For enquiries relating to recruitment please contact Joy Lethieullier via [e-mail]

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday)

Part-time - minimum 20 hours per week - (Monday to Friday)
Full-time - 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail]

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process