Digital Service Representative Traineeship - Newcastle

Zeal Futures Pty; Newcastle; On-site; AUD 30,000 - 34,000; Full time

Benefits offered by this job

Nationally recognised training

Coaching, training & support

Diversity Champion

Job summary

Zeal Futures Pty invites applicants to join a 12-month Digital Service Representative Traineeship in Newcastle, working with Service NSW. You will study Certificate III Business - Customer Engagement while delivering efficient public services.

You will learn to assist and educate customers, perform admin tasks, and navigate online transactions, with strong training and mentoring from Zeal Futures. Applications close soon.

Qualifications

• Provide high quality customer service in a fast-paced environment.
• Excellent verbal and written communication.
• Commitment to full term of the traineeship and study requirements.
• Intermediate experience using technology (computers/phones/software).
• Strong time management with ability to prioritise duties and multitask.
• Confident to handle challenging inquiries calmly and effectively.
• Flexible and adaptable to contribute to team goals.
• Commitment to on-the-job training and a can-do attitude.

Responsibilities

• Provide and deliver services in a timely, accurate and efficient manner per Service NSW vision and values.
• Undertake administrative work to support service delivery.
• Persuade, assist and educate customers to transact online using relevant technology.
• Make effective use of records and knowledge management systems.
• Refer customers to the appropriate service channels per policies.
• Carry out other trainee duties within skill limits.

Skills

Customer service

Verbal communication

Written communication

Time management

Multitasking

Adaptability

Learning mindset

Team player

Education

Certificate III Business - Customer Engagement

Job description

Digital Service Representative Traineeship - Newcastle

Digital Service Representative Traineeship

What you’ll do -

Whilst studying a Certificate III Business - Customer Engagement working with Service NSW over 12 months, you’ll have the opportunity to work on:

• Providing and delivering services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values
• Undertaking administrative work to support the provision of service delivery as required
• Persuading, assisting and educating customers to transact online using relevant technology
• Making effective use of records, information and knowledge management functions and systems
• Referring customers to the appropriate channels of service by understanding a variety of policies and procedures
• Carrying out other duties that are within the limits of trainee skills, competence and ability as required

Aboriginal and Torres Strait Islander people and those living with a disability are strongly encouraged to apply.

What we’re looking for -

• Ability to provide high quality customer service in a fast‑paced environment
• Excellent verbal and written communication and interpersonal skills
• Commitment to full term of the traineeship and study requirements
• Intermediate experience using technology (computers/telephones/software packages)
• Strong time management with ability to prioritise duties and multitask
• Confidence to handle challenging situations and resolve enquires in a calm and focused manner
• Flexible and adaptable during times of change to contribute to the team's strategic goals
• Be committed to your formal and ‘on the job’ training
• Have a can‑do attitude and be an enthusiastic learner

Must-haves -

• Willingness to undertake and successfully pass a National Police Check

Why Zeal Futures?

We do more than just get you a job. We employ you and back you the whole way – with training, mentoring, guidance, support and real career opportunities. Real income, real skills.

• Nationally recognised training
• Access to coaching, training & support
• Discounts on Health & Wellbeing services
• Counselling and ongoing mentoring
• Opportunities to rotate across employers for further exposure.

About Service NSW

Service NSW is an award‑winning NSW government initiative delivering improved one‑stop services for government customers. Service NSW has been shaped by our customers - who want easier and more online access to government services and a single point of contact.

Service NSW delivers more than 800 transactions - including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.

Applications close 9th of November 2026.

Zeal Futures is an equal opportunity employer and proud Diversity Champion. We welcome applicants from all backgrounds – including Aboriginal and Torres Strait Islander peoples, women in trades, mature‑age applicants, and people with disabilities or diverse cultural backgrounds. If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative. We are happy to provide any necessary reasonable adjustments or assistance you may need. Please do not hesitate to ask for any help. We look forward to hearing from you.

Questions? Contact Kaitlin Milsom on 0407 962 ***.