Digital Platforms Lead - Web, LMS & Profile

ASHM; Melbourne; Hybrid; AUD 113,000 - 138,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Not-for-profit salary packaging

Novated leasing

Fringe benefit tax concessions

Parental leave

Employee Assistance Program

Job summary

ASHM, a not-for-profit health organisation, seeks a Digital Delivery Lead, Platforms to oversee ASHM’s website network, LMS and MyASHM Profile. You will collaborate with the UX Designer and technical teams to deliver user-focused, accessible and scalable platforms aligned with ASHM’s priorities.

You will own the product roadmap, manage delivery across multiple platforms, ensure governance, data integrity and security, and partner with stakeholders to drive continuous improvement in digital

Qualifications

• Bachelor’s degree in IT, CS or related field or equivalent experience.
• 5–7 years’ experience in digital product management or related roles.
• Experience owning roadmaps and backlogs for web-based platforms.
• Experience with WordPress websites and LMS or member profile platforms with CRM integrations.
• Proven ability to deliver digital projects within scope, timelines and budgets.
• Strong knowledge of web technologies, APIs, and platform integrations.
• Knowledge of Agile, Scrum and Waterfall methodologies.
• Knowledge of WCAG accessibility, Privacy Principles, and cybersecurity best practices.
• Experience with cross-functional teams delivering user-focused digital solutions.
• Ability to document requirements, user stories, and technical information for different audiences.
• Strong communication skills, presenting options to senior stakeholders.
• Familiarity with ClickUp or Jira and Microsoft 365.
• Agile or project management certifications (CSPO, CSM, PMP, PRINCE2).
• UX/UI design experience including wireframes and prototyping; familiarity with Figma.
• Familiarity with analytics tools such as GA4 and using data to inform decisions.

Responsibilities

• Own and drive the digital product roadmap for ASHM’s websites, LMS and MyASHM Profile.
• Prioritise the product backlog, balancing user needs, business objectives and platform sustainability.
• Define product requirements and use data, analytics and stakeholder insights to guide prioritisation and product decisions.
• Lead technical decisions on platform configuration, integrations, plugins and third-party services.
• Oversee integrations across the CRM, LMS and MyASHM Profile for secure data flow.
• Ensure platforms meet accessibility (WCAG 2.2 AA), privacy, data retention and cybersecurity requirements.
• Lead platform projects and enhancements from discovery to release.
• Manage timelines, budgets, scope and risks to ensure successful delivery.
• Coordinate testing, releases and stakeholder communications throughout the project lifecycle.
• Champion a user-centred approach to platform usability and design.
• Collaborate with the UX Designer on research, testing and design improvements.
• Identify opportunities to improve platform performance, streamline processes and adopt digital best practices.
• Build strong relationships with internal stakeholders, vendors and technology partners.
• Consult with stakeholders on platform priorities and changes, aligning delivery outcomes.

Skills

Product management

Stakeholder engagement

User experience

Project delivery

Data-driven decisions

Education

Bachelor’s degree in IT/CS or related field

Equivalent relevant experience

Tools

WordPress

LMS

CRM integrations

ClickUp

Jira

Microsoft 365

Figma

Google Analytics 4

Job description

ASHM, a not-for-profit health organisation, seeks a Digital Delivery Lead, Platforms to oversee ASHM’s website network, LMS and MyASHM Profile. You will collaborate with the UX Designer and technical teams to deliver user-focused, accessible and scalable platforms aligned with ASHM’s priorities.

You will own the product roadmap, manage delivery across multiple platforms, ensure governance, data integrity and security, and partner with stakeholders to drive continuous improvement in digital