Digital Delivery Lead, Platforms | Sydney
ASHM Health
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Benefits offered by this job
Job summary
ASHM Health seeks a Digital Delivery Lead to oversee ASHM's website network, LMS and MyASHM Profile. You will partner with the UX Designer and technical team to ensure user-focused, governed and sustainable platforms aligned with strategic priorities.
You will own the product roadmap, prioritise backlogs, and guide decisions using data and stakeholder input, while managing platform integrations and accessibility standards.
Qualifications
- Bachelor's degree in IT, CS, digital product management or equivalent experience.
- 5–7 years in digital product management, project delivery or related role.
- Experience owning roadmaps and backlogs for web-based platforms.
- Experience with WordPress sites, LMS or member profiles and CRM integrations.
Responsibilities
- Own and drive the digital product roadmap for ASHM's websites, LMS and MyASHM Profile.
- Prioritise the product backlog balancing user needs, business objectives and platform sustainability.
- Define product requirements using data, analytics and stakeholder insights.
Skills
Education
Tools
Job description
ASHM is a not-for-profit organisation seeking a Digital Delivery Lead, Platforms to oversee the development and continuous improvement of its key digital platforms, including its website network, Learning Management System and MyASHM Profile. Working closely with the UX Designer, technical team and divisions across ASHM, the role will ensure platforms are user-focused, effectively governed, sustainable and aligned with ASHM's strategic priorities.
You’re a strategic digital professional who enjoys translating organisational needs into effective digital solutions. You bring a user-focused mindset and can balance business priorities with technical considerations.
We’re looking for someone who:
- Takes ownership, exercises sound judgement and communicates decisions clearly.
- Builds trusted relationships, engaging confidently and consultatively with diverse stakeholders.
- Thinks critically and solves problems, using feedback and data to inform decisions and enhance digital experiences.
- Is proactive and adaptable, managing competing priorities and navigating change with a calm, considered approach.
Location: Melbourne or Sydney
Employment Status: Permanent, full-time
Salary: $125,000 + Super plus NFP salary packaging.
The final offer within the advertised range will depend on the successful candidate's skills and experience.
ASHM is a peak professional body representing healthcare professionals working in HIV, BBVs, and sexual and reproductive health. We partner without prejudice, working collaboratively to develop workforce capacity and strengthen health systems to uphold the dignity and rights of people facing stigma and barriers to care.
An independent community of practice, ASHM is a trusted organisation and accredited charity that develops resources and guidelines, delivers training, runs conferences, and advocates passionately for the needs of our members and communities.
Our members and supporters are health workers, community organisers, policy makers, health promoters, medical students, professionals, and specialists – all united to eliminate harm from these diseases, improve wellbeing and to protect our diverse communities.
ASHM prioritises collaboration, best practices, transparency, community ties, cultural respect, privacy, and addressing social inequities for continual quality improvement.
- Flexibility: Hybrid working and flexible hours to help support balance and adaptability in how we work
- Great benefits: Enjoy a competitive salary alongside a comprehensive benefits package, including not-for-profit salary packaging, novated leasing, and fringe benefit tax concessions
- Extra time to recharge: In addition to annual leave loading, we offer two extra paid days off over the Christmas and New Year period
- Support for growing families: We offer paid parental leave to eligible employees, providing extra support during this important life transition.
- Wellbeing matters: We offer an Employee Assistance Program and a flexible, caring work environment that supports balance and mental wellbeing.
- Purpose-driven work: Be part of an organisation that values ethics, integrity, and social impact and puts purpose at the centre of everything we do.
- Own and drive the digital product roadmap for ASHM's websites, LMS and MyASHM Profile.
- Prioritise the product backlog, balancing user needs, business objectives and platform sustainability.
- Define product requirements and use data, analytics and stakeholder insights to guide prioritisation and product decisions.
- Lead technical decisions on platform configuration, integrations, plugins and third-party services, in consultation with the technical team.
- Oversee integrations across the CRM, LMS and MyASHM Profile to ensure secure and reliable data flow.
- Ensure platforms meet accessibility (WCAG 2.2 AA), privacy, data retention and cybersecurity requirements.
- Lead platform projects and enhancements from discovery to release.
- Manage timelines, budgets, scope and risks to ensure successful delivery.
- Coordinate testing, releases and stakeholder communications throughout the project lifecycle.
- Champion a user-centred approach to platform usability and design.
- Collaborate with the UX Designer on research, testing and design improvements.
- Identify opportunities to improve platform performance, streamline processes and adopt digital best practices.
- Build strong relationships with internal stakeholders, vendors and technology partners.
- Consult with stakeholders on platform priorities and changes, managing expectations and aligning delivery outcomes.
- Bachelor's degree in Information Technology, Computer Science, Digital Product Management or a related field, or equivalent relevant experience.
- 5–7 years' experience in digital product management, project delivery or a combined product and delivery role.
- Demonstrated experience owning product roadmaps and backlogs for web-based platforms.
- Experience managing WordPress websites, ideally across multiple sites, and working with LMS or member profile platforms and CRM integrations.
- Proven ability to deliver digital projects within agreed scope, timelines and budgets.
- Strong understanding of web technologies, content management systems, APIs and platform integrations.
- Knowledge of Agile, Scrum and Waterfall methodologies.
- Knowledge of web accessibility standards (WCAG), the Australian Privacy Principles and cybersecurity good practice.
- Experience working with cross-functional teams to deliver user-focused digital solutions.
- Ability to document requirements, user stories and technical information for different audiences.
- Strong communication skills, including presenting options and trade-offs to senior stakeholders.
- Familiarity with project management tools such as ClickUp or Jira, and Microsoft 365.
- Agile or project management certifications (CSPO, CSM, PMP, PRINCE2).
- UX/UI design experience, including wireframing and prototyping, and familiarity with tools such as Figma.
- Familiarity with analytics tools, such as Google Analytics 4, and using data to inform decisions.
This role is open to Australian citizens, permanent residents or applicants with valid work right only.
ASHM is an equal employment opportunity employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We particularly encourage applications from Aboriginal and/or Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, and people with disabilities.
At ASHM, we are committed to building a diverse and inclusive workplace that reflects the communities we serve. As a leading organisation representing health professionals in HIV, viral hepatitis, and sexual and reproductive health across Australia and New Zealand, we prioritise cultural safety and responsiveness in all we do. We are also dedicated to our Reconciliation journey. If you're interested in this role but feel your experience doesn't align perfectly with the job description, we encourage you to apply or reach out. You may be the right fit for this or other roles at ASHM.
At ASHM, we are dedicated to fostering an inclusive and equitable workplace as part of our Reconciliation Action Plan [https://ashm.org.au/about/reconciliation-action/]. During job application, we include an optional question on Aboriginal or Torres Strait Islander identity to support our inclusion goals. Your response is confidential and won’t impact your application.
ASHM Health is a Child Safe organisation. Further information on our Child Protection Policy can be found here [https://knowledge.ashm.org.au/policies/child-protection-policy/].
Candidates are required to abide by ASHM’s policies, including the code of conduct, child protection, prevention of sexual exploitation, abuse and harassment and fraud (PSEAH) and corruption management.
Candidates will be required to complete pre-employment checks, including a Police check and counter-terrorism check.
We take pride in the diversity of our people and encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from diverse cultural and linguistic backgrounds, LGBTQIA+ individuals, candidates of all ages, and individuals of any or no religious beliefs.
Need Support? If you require support during the recruitment process, please reach out to ******@ashm.org.au
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