Digital Experience & Channels Architect

IAG; Melbourne; Presencial; AUD 110 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

13% superannuation

20 days annual leave + 5 days MyLeave

Up to 50% off personal insurance

Partner discounts on private health &家

20 weeks paid parental leave

Access to LinkedIn Learning & IAG Aca

Resumo da oferta

IAG is seeking a Digital Experience & Channels Specialist to shape the future of digital experiences across our intermediary business. You will work with CX, Insights, Design, Technology and Transformation teams to influence major initiatives and build the foundations for the next generation of digital experiences across CGU and WFI brands.

Based in Sydney or Melbourne, this permanent full-time role offers the chance to improve journeys, drive CRM and self-service capabilities, and partner with

Qualificações

• Broad experience in digital experience and channels.
• Strong customer focus and ability to turn data into recommendations.
• Experience with websites, portals, marketplaces or other customer-facing digital platforms.
• Strong communication and collaboration across teams.
• Ability to work independently in a dynamic environment.
• Curiosity about AI and emerging technology.
• Continuous improvement mindset balancing commercial realities.

Responsabilidades

• Improve customer and broker experiences with a focus on digital channels (eg websites, portals, marketplaces) and other customer technology platforms (eg CRM, contact centre solutions).
• Identify opportunities to simplify journeys, remove friction and create more seamless experiences across digital and assisted channels.
• Partner with CX, technology, operations and business teams to translate customer needs into practical solutions and delivery priorities.
• Support transformation initiatives by ensuring customer and channel considerations are reflected throughout planning, delivery and continuous improvement activities.
• Contribute to the development of future digital capabilities, including CRM, self-service experiences, AI enabled solutions and emerging channels.
• Monitor channel performance, customer and broker feedback and other insights to evaluate outcomes and help prioritise improvement opportunities that deliver value for customers and the business.

Conhecimentos

Digital experience

Digital channels

Business analysis

Cross-functional collaboration

Customer focus

Data-driven decisions

Communication skills

Ferramentas

CRM software

Web portals

Descrição da oferta de emprego

IAG is seeking a Digital Experience & Channels Specialist to shape the future of digital experiences across our intermediary business. You will work with CX, Insights, Design, Technology and Transformation teams to influence major initiatives and build the foundations for the next generation of digital experiences across CGU and WFI brands.

Based in Sydney or Melbourne, this permanent full-time role offers the chance to improve journeys, drive CRM and self-service capabilities, and partner with