Senior Experience Designer - AI-Driven, Scalable UX

Aia Group; Melbourne; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Training & development

Internal mobility

Impacting millions of Australians

Extra leave days

Health & wellbeing initiatives

Supportive managers

Hybrid: 3 days in office / 2 days WFH

Job summary

AIA Australia is seeking a Senior Experience Designer to partner with business and technology teams to deliver Enterprise Digital objectives and Future Fit vision through end-to-end UX and UI design across digital products, channels and services. This is a nine-month contingent contract based in Melbourne, with a focus on leveraging automation and AI to improve customer experiences.

You will lead experience strategy, drive design governance, and collaborate across CX, Digital Product, and

Qualifications

• Tertiary qualification in design or related field
• Extensive UX, UI and user research experience in complex digital products/services
• Experience strategy and end-to-end design across multiple touchpoints
• Hands-on design across web, responsive and mobile with emphasis on accessibility and visual quality
• Experience integrating user research and data into design decisions using design systems
• Agile experience collaborating with CX, Digital Product and Technology teams
• Experience with AI automation to uplift processes

Responsibilities

• Set and lead experience strategy at scale across complex journeys
• Own quality, usability and coherence of UX/UI, guiding design decisions
• Collaborate with CX, Digital Product and Technology to shape roadmaps
• Govern design systems and drive accessibility maturity
• Lead design practice maturity through coaching and continuous improvement

Skills

UX design

UI design

User research

Experience strategy

Agile

Accessibility

Education

Tertiary qualification in design or related field

Tools

Design systems

Job description

AIA Australia is seeking a Senior Experience Designer to partner with business and technology teams to deliver Enterprise Digital objectives and Future Fit vision through end-to-end UX and UI design across digital products, channels and services. This is a nine-month contingent contract based in Melbourne, with a focus on leveraging automation and AI to improve customer experiences.

You will lead experience strategy, drive design governance, and collaborate across CX, Digital Product, and