Digital Experience Architect - CCaaS and AI Transformation

Probe CX; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Probe CX is seeking a Digital Experience Architect to lead client transformation using Genesys Cloud, Amazon Connect, and Convai Oration. Onshore in Australia (Melbourne, Sydney, or Gold Coast), you will bridge complex tech setups with real business outcomes.

Role covers presales, architectural governance, R&D on AI capabilities, and ongoing client success in enterprise and government accounts, with a focus on delivering measurable value.

Qualifications

• CCaaS experience with 3+ years and strong hands-on knowledge of Genesys Cloud or similar platforms.
• Consultative mindset with ability to translate requirements into value-driven designs.
• Ability to operate within governance frameworks and work autonomously.
• Eligibility for Australian work rights; Australian citizenship preferred.

Responsibilities

• Presales & Discovery: translate client requests into outcome-focused designs to improve efficiency and customer experience.
• Architectural Oversight: ensure solutions deliver business value within standards.
• R&D & Innovation: evaluate AI capabilities and PoCs to expand offerings.
• Customer Success: perform maturity assessments and optimization reviews for accounts.

Skills

CCaaS Expertise

Genesys Cloud

Amazon Connect

AI & Convai

Presales & Discovery

Job description

Probe CX is seeking a Digital Experience Architect to lead client transformation using Genesys Cloud, Amazon Connect, and Convai Oration. Onshore in Australia (Melbourne, Sydney, or Gold Coast), you will bridge complex tech setups with real business outcomes.

Role covers presales, architectural governance, R&D on AI capabilities, and ongoing client success in enterprise and government accounts, with a focus on delivering measurable value.