Digital Experience and UX Specialist

Inner West Council; Sydney; On-site; AUD 115,000 - 128,000; Full time

Benefits offered by this job

Gym membership from $18.65/week

Flexible work arrangements

Job summary

Inner West Council in Sydney is seeking a Digital Experience and User Experience Specialist to design accessible, intuitive digital experiences for customers and staff. You will apply user research, analytics and feedback to understand needs and identify opportunities for improvement.

This role focuses on UI/UX across council websites, intranet and forms, with emphasis on WCAG compliance, content strategy and collaborative stakeholder engagement to deliver high-quality digital solutions.

Qualifications

• Formal qualifications in user experience, interaction design, communications, information technology or a related discipline, or equivalent relevant experience.
• Experience applying user-centred design, UI/UX principles to websites or intranets with user research, usability testing, information architecture, prototyping, and translating findings into design recommendations.
• Strong knowledge of web accessibility standards and inclusive design, including WCAG, with proficiency in Adobe Creative Cloud or equivalent.
• Experience with CMS and website development principles; commitment to learning, EEO, risk management, WHS, quality customer service and ethical practice.

Responsibilities

• Design and enhance accessible, intuitive and user-centred digital experiences for customers and staff.
• Provide specialist UI/UX design and accessibility expertise across Council’s website, staff intranet, forms and assigned digital initiatives.
• Draw on user research, analytics and feedback to understand needs and identify opportunities for improvement.
• Translate findings into design recommendations and acceptance criteria.

Skills

User experience design

Accessibility (WCAG)

User research

Usability testing

Information architecture

Prototyping

Stakeholder engagement

Education

Formal qualifications in UX, interaction design, communications, IT or related discipline

Tools

Adobe Creative Cloud

Content Management Systems

Job description

16d ago , from Leichhardt Municipal Council

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity,Respect,Innovation,CompassionandCollaborationare at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge.We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great valuegym membership from $18.65/week giving access to a vast network of gyms in Sydney.

About the role

The Digital Experience and User Experience Specialist position support the delivery of Council’s Digital Experience vision by designing and enhancing accessible, intuitive and user-centred digital experiences for customers and staff.

You will provide specialist User Interface / User Experience design and accessibility expertise across Council’s website, staff intranet, forms and assigned digital initiatives, drawing on user research, analytics and feedback to understand needs and identify opportunities for improvement.

Pleaseread thePosition Descriptionto familiarise yourself with all the requirements and conditions of the role.

Remuneration

$115,437.92 p.a. - $128,100.96 p.a. + 12% Superannuation

Some of the required skills, experience and qualifications

• Formal qualifications in user experience, interaction design, communications, information technology or a related discipline, or equivalent relevant experience.
• Demonstrated experience applying user-centred design, user interface and user experience principles to websites, intranets or comparable digital experience platforms and solutions withundertaking user research, usability testing, information architecture, prototyping and the translation of findings into design recommendations.
• Strong working knowledge and demonstrated application and assessment of web accessibility standards and inclusive design practices, including WCAG with proficiency with appropriate design and prototyping tools, including relevant Adobe Creative Cloud applications or equivalent..
• Demonstrated Content Management System experience and sound working knowledge of website development principles with commitment to continuous learning principles, equal employment opportunities, risk management, work health and safety, quality customer service, and ethical practice principles.
• Experience using analytics, search data, user feedback and other evidence to identify and prioritise improvements with working with vendors and preparing clear design requirements, specifications, recommendations or acceptance criteria and understanding of contemporary web content, SEO, responsive design and emerging digital technologies.
• Demonstrated experience delivering digital change initiatives and projects, coordinating stakeholders and managing competing priorities with highly developed written, verbal and visual communication skills, and strong stakeholder engagement skills, including the ability to explain design and accessibility decisions to non-specialists.

Enquiries

Michael Spikmans, Manager Customer Experience and Innovation on 9335 2180

Closing Date

Sunday 11 October 2026, 11:30PM

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit theDepartment of Home Affairswebsite.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.

Reasonable Adjustment Assistance

IWC are intent on respecting the rights and improving opportunities for people with disability. Should you require adjustments or support for your application and throughout the recruitment process and beyond, please Click here for more information on reasonable adjustments