Digital Engagement Manager. Permanent Full Time - Flexible Location

Life Without Barriers; Australia; Hybrid; AUD 100,000 - 150,000; Full time

Job summary

Life Without Barriers invites applications for a Digital Engagement Manager to lead how we engage online, shape storytelling and campaigns, and optimise our digital ecosystems across websites, social channels and platforms.

You will leverage analytics to improve performance, advise on accessibility and governance, and collaborate with teams to strengthen community connections and impact.

Qualifications

• Strategic thinker with a focus on connection, influence and engagement.
• Expertise in website management and content strategy.
• Strong storytelling skills with audience tailoring.
• Experience using analytics/insights to inform decisions.
• Understanding of SEO, accessibility and governance.
• Collaborative, high-performing team mindset with flexible work options.

Responsibilities

• Lead and evolve the digital engagement strategy to strengthen connection, trust and impact.
• Oversee and optimise the digital ecosystem (websites, social, content platforms).
• Create and deliver compelling storytelling, campaigns and content for diverse audiences.
• Use analytics and audience insights to enhance performance and engagement.
• Advise on digital innovation, governance, accessibility and best practice.
• Partner across the organisation to support community engagement and advocacy.

Skills

Digital strategy

Content strategy

Social media leadership

Analytics & insights

Storytelling

SEO & accessibility

Governance & best practice

Job description

Job no: 506659
Employment type: Full Time
Location: Newcastle, Maitland & Hunter, Sydney, Brisbane, Melbourne
Categories: Marketing & Communications

About us

Life Without Barriers is a leading social purpose organisation with a community network of more than 12,500 employees and carers in communities across Australia. We work in partnership with people and communities providing disability, aged care, mental health and child youth and family services.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Join Life Without Barriers as our Digital Engagement Manager and lead how we show up and engage in the digital world, how we use technology to share stories, create connections, inspire action, influence reform and build trust. This is an opportunity to be a part of how together we shape one of Australia's most trusted social-purpose organisations and how we use our digital ecosystem to engage with people, partners and communities and bring our purpose to life through compelling digital experiences. This is a permanent full time opportunity that can be based anywhere on the East Coast with flexibility to work from home and one of our local offices.

Key Responsibilities

• Lead and evolve Life Without Barriers' digital engagement strategy to strengthen connection, trust and impact.
• Oversee and optimise our digital ecosystem, including websites, social media channels and digital content platforms.
• Create and deliver compelling storytelling, campaigns and content that engage diverse audiences and inspire action.
• Use audience insights, data, analytics and emerging trends to enhance digital performance and engagement.
• Provide expert advice on digital innovation, opportunities, risks, governance, accessibility and best practice.
• Partner across the organisation to support community engagement, service innovation and advocacy through effective digital channels.

Skills & Experience

• Strategic thinker who understands that digital isn't just about channels, it's about connection, influence and creating meaningful engagement.
• Expertise in website management, content strategy and social media leadership.
• Strong storytelling skills and an ability to tailor content for different audiences.
• Experience using analytics and insights to inform strategy and decision-making.
• A solid understanding of SEO, accessibility, governance and emerging digital trends.
• Join a collaborative and high-performing team where new ideas are welcomed.
• Flexible working arrangements - work from home and from one of our local offices
• A values-driven and supportive culture.
• Meaningful work that contributes to stronger communities across Australia.
• The chance to help shape how Life Without Barriers tells its story and drives change.
• Curiosity is encouraged and impact matters.

Applications close at midnight on 5 October.