Digital Engagement Manager

Life Without Barriers; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Life Without Barriers is seeking a Digital Engagement Manager to lead how we show up in the digital world, shaping stories and experiences that connect communities and drive action.

This permanent full-time role can be based anywhere on the East Coast with flexible work from home options and access to local offices. You will oversee our digital ecosystem, ensuring accessible, impactful and trusted digital experiences across websites, social channels and content platforms.

Qualifications

• Strategic thinker who understands digital isn't just channels, it's about connection and engagement.
• Expertise in digital content and storytelling across platforms.
• Experience using analytics to inform strategy and decision-making.
• Strong SEO, accessibility, governance and trend awareness.

Responsibilities

• Lead and evolve digital engagement strategy to strengthen connection, trust and impact.
• Oversee digital ecosystem including websites, social media and content platforms.
• Create and deliver storytelling, campaigns and content that engage diverse audiences.
• Use audience insights and analytics to enhance digital performance.
• Provide expert advice on digital opportunities, risks and governance.
• Collaborate across the organisation to support community engagement and advocacy.

Job description

Life Without Barriers is a leading social purpose organisation with a community network of more than 12,500 employees and carers in communities across Australia. We work in partnership with people and communities providing disability, aged care, mental health and child youth and family services.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Join Life Without Barriers as our Digital Engagement Manager and lead how we show up and engage in the digital world, how we use technology to share stories, create connections, inspire action, influence reform and build trust. This is an opportunity to be a part of how together we shape one of Australia's most trusted social-purpose organisations and how we use our digital ecosystem to engage with people, partners and communities and bring our purpose to life through compelling digital experiences. This is a permanent full time opportunity that can be based anywhere on the East Coast with flexibility to work from home and one of our local offices.

Key Responsibilities

• Lead and evolve Life Without Barriers' digital engagement strategy to strengthen connection, trust and impact.
• Oversee and optimise our digital ecosystem, including websites, social media channels and digital content platforms.
• Create and deliver compelling storytelling, campaigns and content that engage diverse audiences and inspire action.
• Use audience insights, data, analytics and emerging trends to enhance digital performance and engagement.
• Provide expert advice on digital innovation, opportunities, risks, governance, accessibility and best practice.
• Partner across the organisation to support community engagement, service innovation and advocacy through effective digital channels.

Skills & Experience

• Strategic thinker who understands that digital isn't just about channels, i's about connection, influence and creating meaningful engagement.
• Expertise in website management, content strategy and social media leadership.
• Strong storytelling skills and an ability to tailor content for different audiences.
• Experience using analytics and insights to inform strategy and decision-making.
• A solid understanding of SEO, accessibility, governance and emerging digital trends.
• Join a collaborative and high-performing team where new ideas are welcomed.
• Flexible working arrangements – work from home and from one of our local offices
• A values-driven and supportive culture.
• Meaningful work that contributes to stronger communities across Australia.
• The chance to help shape how Life Without Barriers tells its story and drives change.
• Curiosity is encouraged and impact matters.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on 5 October.

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