Digital & Ecommerce Coordinator

Talentd Recruitment; Western Australia; Hybride; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Not-for-profit salary packaging

Corporate Health Insurance with HBF

Free employee assistance program

Professional development opportunities

Annual leave 4 weeks (full-time)

Carers/personal leave

Service awards for long standing staff

Flexible working environment

Résumé du poste

Southern Cross Care WA is seeking a Digital Marketing Coordinator to develop and execute paid media, support marketing automation and nurture activities, and deliver meaningful customer experiences across the journey.

You will also manage the CRM platform, ensure data accuracy, support lead capture, and enable effective campaign execution, reporting, and communications from our central Rivervale office with hybrid work options.

Qualifications

• BA in Marketing or Communications is desirable.
• Minimum 3 years digital marketing experience with CRM exposure (HubSpot or similar), Google Ads, Meta, WordPress.
• Proficiency using Adobe Suite, Canva, Microsoft Office Suite and WordPress.
• Excellent digital copywriting skills and attention to detail.
• Ability to build effective stakeholder relationships and prioritise workloads.

Responsabilités

• Collaborate with Content Team to optimise website content, implement SEO best practices and monitor website performance with Google Analytics.
• Write and adapt digital copy across website, email and other channels, ensuring alignment to brand guidelines.
• Coordinate end-to-end email campaigns with segmentation, content development, automation workflows, testing, deployment and reporting.
• Manage and optimise Google Ads campaigns, Google Business Profile and other digital media channels.
• Build, manage and optimise Meta campaigns within approved budgets.
• Build relationships with external suppliers such as agencies, designers, printers and photographers.

Connaissances

Digital marketing

CRM platforms

HubSpot

Google Ads

Meta Ads

WordPress

Adobe Suite

Copywriting

Stakeholder mgmt

Formation

BA in Marketing or Communications (desirable)

Outils

HubSpot

Google Ads

Meta

WordPress

Adobe Suite

Canva

Microsoft Office

Google Analytics

Description du poste

About the role and where you will be working:

Working closely with the Marketing Manager and Marketing Coordinator, the Digital Marketing Coordinator will develop and execute paid performance media activity, support marketing automation and email campaigns, and deliver meaningful customer experiences across the customer journey.

The role is also responsible for managing and maintaining the digital marketing CRM platform, ensuring accurate customer and prospect data, supporting lead capture and nurturing activities, and enabling effective campaign execution, reporting and customer communications.

This is a full time position located in our central office in Rivervale with the option to work from home 2 days per week.

Your responsibilities will include but not limited to:

• Collaborate with the Content Team to optimise website content, implement SEO best practices, keyword optimisation and ongoing monitoring of website performance using Google Analytics.
• Writing and adapting digital copy across website, email and other channels, ensuring all content is aligned to brand guideline
• Coordinate end-to-end email marketing campaigns, including audience segmentation, content development, automation workflows, testing, deployment and performance reporting to support lead generation and conversion objectives.
• Manage and optimise Google Ads campaigns, Google Business Profile and other digital media channels.
• Build, manage and optimise Meta campaigns within approved budgets.
• Build effective relationships with external suppliers such as agency partners, designers, printers and photographer

About You:

The successful candidate will have a willingness to embrace the values of Southern Cross Care WA and rewarding industry and how it plays into the role.

Ideally, you're natural-born problem solver with a passion for promoting a great cause. You're comfortable on computers, prioritising tasks and working autonomously.

To be considered for this role you’ll need:

• BA of Commerce, Marketing or Communications (desirable)
• Minimum 3 years digital marketing experience in a similar role, experienced in CRM platforms (HubSpot or similar, Google Ads, Meta, WordPress (or similar)
• Proficiency using Adobe Suite, Canva, Microsoft Office Suite and WordPress (or similar)
• Excellent digital copywriting skills and attention to detail
• Ability to build effective stakeholder relationships and prioritise workloads

Working with us:

At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Annual leave starting at 4 weeks (full time)
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months
• Proof of work rights

About us:

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act,Do not give up, Work as one.

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au