Digital Content Designer

City of Boroondara; City of Melbourne; On-site; AUD 105,000 - 114,000; Full time

Job summary

City of Boroondara is seeking a Digital Content Designer to translate complex council services into clear, accessible content for our website and digital services. You will design, develop and optimise content that informs and engages residents, using user-centred design and plain language to meet business and community needs.

Working within the Digital Experience team, you will publish and maintain content, monitor performance with analytics, and collaborate with stakeholders on continuous

Qualifications

• Experience applying content design principles to create accessible digital content.
• Ability to translate complex information into clear content.
• Experience with CMS and collaboration with stakeholders.

Responsibilities

• Design and develop high-quality digital content across websites and digital platforms.
• Apply user-centred design and accessibility principles to all content.
• Translate complex information into clear, engaging and audience-focused digital experiences.
• Manage content publishing, review and maintenance activities.
• Monitor content performance and use insights, analytics and feedback to drive continuous improvement.
• Collaborate with stakeholders to identify opportunities to enhance digital engagement and user experience.
• Ensure all content meets accessibility standards, uses plain English, is optimised for search, and is informed by data and user needs.

Skills

User-centred design

Plain language

Accessibility standards

Analytics & insights

Tools

CMS (Content Management System)

Job description

Create engaging digital content and experiences that make a difference

$104,790 - 114,015 per annum (plus super and monthly RDO)

Are you a content designer who can translate complex council services into clear, accessible information? Do you want to work in a fulfilling role which actively contributes to the community? Do you want to be part of a highly-skilled team in an organisation that has great people and workplace culture? We would love to hear from you

A little bit about the role

The Digital Content Designer is responsible for creating and optimising customer-centred digital content and experiences across Council's website and digital services. Working within the Digital Experience team, the role focuses on business-as-usual content delivery, continuous improvement initiatives and content design for strategic digital projects, ensuring Council's digital content is aligned to customer and business needs. This role designs, develops and optimises digital content to deliver exceptional user experiences, supports business objectives, and turns complex information into content that residents can easily understand and act on.

Responsibilities include:

• Design and develop high-quality digital content across websites and digital platforms.
• Apply user-centred design and accessibility principles to all content.
• Translate complex information into clear, engaging and audience-focused digital experiences.
• Manage content publishing, review and maintenance activities.
• Monitor content performance and use insights, analytics and feedback to drive continuous improvement.
• Collaborate with stakeholders to identify opportunities to enhance digital engagement and user experience.
• Ensure all content meets accessibility standards, uses plain English, is optimised for search, and is informed by data and user needs

A little bit about you

You will bring experience applying content design principles, user-centred design methods and plain language techniques to create digital content to meet user and organisational objectives. You will have strong written communication skills with the ability to engage and collaborate with a broad range of stakeholders and build productive relationships and the ability to facilitate discussions, present recommendations and work effectively within multidisciplinary teams. You will have experience working with content management systems and digital design tools You will have experience managing multiple competing priorities and delivering content workstreams within projects while balancing user needs, business requirements and deadlines.

Want to know more?

You can connect further and gain a better insight into this opportunity by reviewing the Position Description

Employment requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check

For a confidential discussion about this position please contact Trier Murphy, Digital Content Lead during business hours via email ************@boroondara.vic.gov.au

If you want to know more about the benefits of working for the City of Boroondara, please visit our careers websiteboroondara.vic.gov.au/careers

The City of Boroondara is committed to providing systems that are accessible to as many people as possible.We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4*** or ***@boroondara.vic.gov.au to allow us to help in any way we can.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.

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