Digital Content and UX specialist - OnePortal

Empire Group; Brisbane; On-site; AUD 65,000 - 107,000; Part time

Job summary

Empire Group is seeking a Contract Digital Content and UX Specialist to lead the cleanup of the department's intranet pages, rewriting content and simplifying layouts for busy staff. Working with internal subject matter experts, you will strip jargon, flatten information architecture, and rebuild pages into logical, user-friendly digital workspaces.

You will collect end-user feedback, create content and toolkits, and collaborate to rewrite complex information into a clear, accessible portal that

Qualifications

• Hands-on experience using web editing tools and CMS to build layout blocks and optimize menus.
• Ability to organize and signpost digital content logically to avoid cognitive overload.
• Strong plain-language editing to break down long procedures.
• Basic graphic or layout design skills to convert instructions into visual aids.
• Excellent communication to work with subject matter experts while keeping pages concise and user-focused.

Responsibilities

• Re-architect and simplify layout of internal pages for quick information access.
• Rewrite bureaucratic language into clear plain-English actions without changing procedures.
• Use web design tools to create flowcharts, checklists, and templates.
• Deploy end-user surveys to identify navigation roadblocks and validate workflows.
• Bridge between technical experts and end users, manage feedback and approvals.

Skills

Plain-language editing

Content organization

UX writing

Communication skills

Information architecture

Light graphic design

Web editing tools

Tools

OnePortal

SharePoint

Intranet CMS

Job description

Digital Content and UX Specialist

• Job Type: Temporary Contract - June 2027
• Salary/Rate: AO6 $77.72 per hour + Superannuation

Your Opportunity

As a Contract Digital Content and UX Specialist, you will lead the practical layout cleanup and content rewriting of the department's internal intranet pages.

The current intranet infrastructure is difficult for busy operational staff to navigate. Working directly with internal subject matter experts, who will act as the primary advisors and provide all technical parameters such as web design. your job is to strip out complex jargon, flatten the information architecture, and rebuild the pages into clean, highly logical, and user-friendly digital workspaces.

You will pull together end user feedback to help guide your design, develop content, toolkits, and work closely with key stakeholders to redesign and rewrite complex information into an easy to use and functionally helpful communication portal.

Key Responsibilities

• Re-architect and simplify the layout of existing internal pages (using high-visibility compliance topics, such as hazardous materials or emergency procedures, as baseline test cases) to ensure staff can locate critical information logically and quickly.
• Review existing text and rewrite complex, bureaucratic internal language into highly clear, plain-English action points without altering the underlying procedural compliance.
• Utilise the department's native web design tools to transform text-heavy guidelines into simple, step-by-step visual flowcharts, interactive checklists, and easily downloadable templates.
• Coordinate and deploy straightforward end-user surveys to frontline staff to identify current navigation roadblocks and validate that the new workflows are functional for the broader business.
• Act as the bridge between technical experts and the end user. Work collaboratively with the internal team to smooth out their raw guidance, build draft page layouts, and manage the feedback and approval loop efficiently.

Core Skillset & Capability Requirements

• Practical, hands-on experience using web editing tools and content management systems (such as OnePortal, SharePoint or native government intranet engines) to build clean layout blocks and optimize menus.
• A proven ability to organize, group, and signpost digital content logically so users do not experience cognitive overload.
• Strong plain-language editing skills, with a knack for "jargon-busting" and breaking long procedures down into punchy, scannable fragments.
• Basic graphic or layout design skills to convert raw instructions into intuitive visual aids like flowcharts, matrices, or checklists.
• Excellent communication skills to work alongside internal subject matter experts, respecting their role as advisors while maintaining firm boundaries around keeping the pages clean, short, and user-focused

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.