Digital Channel Specialist

TAL Services Limited; Sydney; On-site; AUD 75,000 - 110,000; Full time

Job summary

TAL invites applications for a Digital Channel Manager to create, publish and maintain clear digital content across TAL and Asteron customer websites. You will work with multiple teams to ensure content is accurate, accessible and aligned with brand standards.

The role focuses on content management with Sitecore and Contentful, supporting migrations, and delivering engaging campaign pages. It suits an early-career professional seeking growth in digital channels and content strategy.

Qualifications

• 2+ years' experience in digital content, web production, CMS or a related digital role
• Hands on experience with CMS platforms such as Sitecore, Contentful or similar
• Strong writing and editing capability, with an ability to create clear, accurate and accessible digital content
• High attention to detail across web content, formatting, document management and quality assurance
• Understanding of web publishing fundamentals, including basic HTML, metadata and accessibility principles
• Experience working with multiple stakeholders and coordinating content through review and approval processes
• Strong organisation and prioritisation skills, with confidence managing multiple content requests and deadlines
• Collaborative and proactive communication style, with a willingness to learn, contribute and support others

Responsibilities

• Create and publish clear, accurate and engaging digital content across TAL and Asteron customer websites.
• Write and edit web content in plain language, ensuring it meets brand, accessibility and compliance standards.
• Build and maintain website pages and content within Sitecore and Contentful to deliver a seamless customer experience.
• Support the transition from Sitecore to Contentful by reviewing, migrating and quality checking website content.
• Develop and publish campaign landing pages that support timely and effective customer communications.
• Manage digital content updates for alliance partners, ensuring pages remain accurate, compliant and on brand.
• Maintain customer facing content and documents across the myTAL self-service portal.
• Monitor and improve digital content using analytics, quality checks and customer experience insights.

Skills

Digital content

CMS platforms

Writing & editing

Stakeholder management

Attention to detail

HTML basics

Tools

Sitecore

Contentful

Job description

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

Job Description:

As a Digital Channel Manager at TAL, you'll help create clear, accessible and engaging digital experiences for our existing customers across TAL and Asteron's websites. Working closely with teams across the business, you'll bring important customer content to life and ensure information is accurate, timely and easy to navigate. This role is aligned to an early-career or developing professional level and is best suited to candidates looking to build experience in digital channels and content management.

In This Role You Will:

• Create and publish clear, accurate and engaging digital content across TAL and Asteron customer websites.
• Write and edit web content in plain language, ensuring it meets brand, accessibility and compliance standards.
• Build and maintain website pages and content within Sitecore and Contentful to deliver a seamless customer experience.
• Support the transition from Sitecore to Contentful by reviewing, migrating and quality checking website content.
• Develop and publish campaign landing pages that support timely and effective customer communications.
• Manage digital content updates for alliance partners, ensuring pages remain accurate, compliant and on brand.
• Maintain customer facing content and documents across the myTAL self-service portal.
• Monitor and improve digital content using analytics, quality checks and customer experience insights.

Qualifications:

• 2+ years' experience in digital content, web production, CMS or a related digital role
• Hands on experience with CMS platforms such as Sitecore, Contentful or similar
• Strong writing and editing capability, with an ability to create clear, accurate and accessible digital content
• High attention to detail across web content, formatting, document management and quality assurance
• Understanding of web publishing fundamentals, including basic HTML, metadata and accessibility principles
• Experience working with multiple stakeholders and coordinating content through review and approval processes
• Strong organisation and prioritisation skills, with confidence managing multiple content requests and deadlines
• Collaborative and proactive communication style, with a willingness to learn, contribute and support others

Why Consider This Opportunity?

This is an opportunity to:

• Build your expertise and develop new skills in a different area of the business
• Expand your network and collaborate with stakeholders across TAL
• Contribute to strategic initiatives that support our customers, partners, and people
• Continue building your career through experiences that broaden your capability, strengthen your network and support your long-term development goals.

Additional Information:

Before applying, ensure you have an open conversation with your People Leader about your interest in this opportunity and your career development goals.

If you have questions about the role, please reach out to the Talent Acquisition Partner listed on the requisition.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.