Senior Utility Value Architect - Ai-Driven Digital Twin

Present Of Ai; Sydney; Híbrido; AUD 80 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Superannuation

Bonus

Resumo da oferta

Aurecon, a design, engineering and advisory firm, is seeking a digitally confident, customer-focused Digital Adoption Specialist to join our national team in Sydney. This hands-on role combines technology, relationship management and commercial engagement to help customers adopt digital purchasing platforms.

You will work with sales, operations and technical experts to deliver demonstrations, onboarding and training, driving adoption across eCommerce and eProcurement.

Qualificações

• Minimum 2 years' experience in digital adoption, customer success, B2B eCommerce or related role.
• Strong technical aptitude with ability to navigate multiple digital platforms.
• Experience with B2B eCommerce, eProcurement, CRM or ERP systems.
• Excellent customer engagement and relationship management skills.

Responsabilidades

• Drive customer adoption of B2B eCommerce and eProcurement platforms.
• Deliver platform demonstrations, onboarding and training sessions.
• Partner with sales and operational teams to build digital capability.
• Support customers throughout the onboarding journey, from activation to ongoing engagement.
• Collaborate with technical stakeholders to support digital integrations and platform launches.
• Maintain accurate customer records and engagement activity in CRM.

Conhecimentos

Digital adoption

Customer success

B2B eCommerce

CRM systems

Descrição da oferta de emprego

Aurecon is a design, engineering and advisory company that brings ideas to life to create a better future for people and the planet. We’re looking for unconventional thinkers and dedicated doers who feel deeply passionate about co-creating solutions for a sustainable, liveable future.

Every project Aurecon delivers leaves a legacy. Every project has sustainability embedded in decision making. And every project is at the leading-edge of technical eminence.

Why join us

Our NSW Building Services team is looking for an enthusiastic Digital Modelling Cadet to join their Digital team based in Sydney. Working with industry leaders on innovative and prestigious projects, you will be provided with extensive on-the-job training and mentoring. You will develop skills in the latest AutoCAD, Revit and Engineering technology and gain vast experience as part of our Cadetship Program.

Successful applicants will complete engineering studies at TAFE, ideally structural or mechanical, usually 1 day a week, as part of an industry recognised apprenticeship. The other 4 days will be based in the office. All TAFE fees will be reimbursed and you’ll be part of Aurecon’s inclusive and flexible culture.

What can you bring to the team?

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of skills and can demonstrate how they have worked as part of a team to bring ideas to life:

• Recently completed your HSC or equivalent or, have started your Drafting course at TAFE;
• A genuine passion for engineering, drafting or design and a flair for re‑imagining problems;
• A strong willingness to learn, along with a curiosity about how ‘things’ are designed and then created;
• Excellent communication skills; you will be working with a wide range of people in our business so building productive relationships with others is vital; and
• Ability to work with minimal supervision and drive your own performance and learning.

How will your future be shaped by us?

Joining Aurecon means you’ll be at the award‑winning edge of innovation and sustainability. AFR ranked us Top 5 among sustainability leaders and Top 3 of all innovative companies in professional services. One Consult awarded us an innovative design award, plus, we were Consult Australia’s largest firm of the year.

You really can bring your whole self to work and be confident your voice will be heard. We don’t just claim we’re inclusive and innovative, as proven by the independent awards and accreditations we’ve gained. We’ve been recognised for our innovation culture, gender equality and our LGBTI+ inclusion.

On a personal level you’ll have access to flexible work hours, remote work, working holidays, part-time and job share options. Outside of work, you’ll be further supported with competitive paid parental leave, cultural public holiday swaps, plus wellbeing support programmes.

Think you know Aurecon? You may be surprised.

Aurecon’s strength has always been our people. It’s our people who build our shared purpose and bring ideas to life. It’s our people who imagine and co‑create with our clients a better future for people and the planet. Of course, you’ll probably know lots of our award‑winning projects. The new Allianz Stadium in Sydney? That was us. Tāmaki Regeneration in Auckland? That was us too. And the Tseung Kwan O Interchange in Hong Kong? You guessed it, us. So, when you join us, you’ll not only be joining an international design, engineering and advisory company but also a community working together to tackle some of the world’s most complex challenges.

Ready to bring ideas to life?

Then please apply. Remember, it’s you and how you bring ideas to life which are important. Your background, unique needs and individuality will be valued.

Location : Sydney, Melbourne or Brisbane

Salary Package : $80k - $90k + Super + Bonus

Role Highlights : Join a well‑established national organisation undergoing significant digital transformation. Work at the intersection of technology, customer engagement and commercial growth, helping customers and internal teams embrace innovative digital solutions. Enjoy a varied, autonomous role with exposure to modern business systems, cross‑functional projects and opportunities to broaden your technical and commercial expertise.

Role Overview

An exciting opportunity exists for a digitally confident and customer‑focused Digital Adoption Specialist to join an established national B2B organisation. Working within a collaborative digital function, you will support customers and internal commercial teams in adopting digital purchasing platforms, including eCommerce and eProcurement solutions. Through customer engagement, platform demonstrations, training and onboarding, you will help improve digital capability, streamline purchasing processes and deliver a positive customer experience.

This is a hands‑on opportunity combining technology, relationship management and commercial engagement. You will work closely with sales teams, operational stakeholders and technical specialists to identify digital opportunities, overcome adoption challenges and encourage ongoing platform utilisation. Your contribution will support broader digital transformation initiatives, strengthen customer relationships and drive measurable improvements in digital engagement and purchasing behaviours.

Responsibilities

• Drive customer adoption and ongoing utilisation of B2B eCommerce and eProcurement platforms.
• Engage with customers to understand their purchasing processes, identify opportunities and recommend appropriate digital solutions.
• Deliver engaging platform demonstrations, customer onboarding and practical training sessions.
• Partner with sales and operational teams to build confidence in digital technologies and strengthen internal capability.
• Conduct joint customer meetings and field visits to identify digital opportunities and support customer engagement.
• Identify and qualify opportunities for digital purchasing solutions, collaborating with relevant technical teams.
• Support customers throughout the digital onboarding journey, from initial activation through to ongoing platform engagement.
• Collaborate with technical stakeholders to support digital integrations, platform launches and post‑implementation adoption.
• Develop structured engagement plans, prioritising customers and business areas with strong digital growth potential.
• Troubleshoot customer challenges, coordinate support requirements and identify practical solutions.
• Monitor customer engagement, account activation and repeat digital transactions to evaluate adoption performance.
• Maintain accurate customer records and engagement activity through CRM and customer support platforms.
• Gather customer feedback and contribute to continuous improvement initiatives across digital platforms and processes.

Candidate Profile

• Minimum 2 years' experience in digital adoption, customer success, B2B eCommerce, technology solutions or a related customer‑facing role.
• Strong technical aptitude with demonstrated experience navigating multiple digital platforms and business systems.
• Exposure to B2B eCommerce, eProcurement, CRM or ERP systems, with the ability to quickly learn new technologies.
• Experience supporting customer onboarding, platform demonstrations, digital implementations or technology adoption initiatives.
• Strong customer engagement and relationship management skills, with the ability to influence stakeholders and drive behavioural change.
• Commercial awareness with the ability to identify customer needs, recognise digital opportunities and recommend practical solutions.
• Experience within B2B distribution, wholesale, manufacturing or similar environments would be advantageous but not essential.
• Willingness to undertake regular interstate travel and engage directly with customers and internal teams.

Join a well‑established national organisation with an extensive branch network, strong customer relationships and a clear commitment to digital innovation. As the business continues to invest in its digital capabilities, you will become part of a collaborative team focused on improving customer experience, strengthening internal capability and driving meaningful commercial outcomes.

• Make an impact – Contribute to a major digital transformation strategy with ambitious long‑term growth objectives.
• Build your expertise – Gain exposure to B2B eCommerce, eProcurement, digital integrations and cross‑functional technology initiatives.
• Enjoy autonomy and variety – Combine customer engagement, technology, training and field‑based activity within a collaborative national business.

Location : Sydney, Melbourne or Brisbane

Salary Package : $80k - $90k + Super + Bonus

Role Highlights : Join a well‑established national organisation undergoing significant digital transformation. Work at the intersection of technology, customer engagement and commercial growth, helping customers and internal teams embrace innovative digital solutions. Enjoy a varied, autonomous role with exposure to modern business systems, cross‑functional projects and opportunities to broaden your technical and commercial expertise.

Company Description

"We are a company that values diversity, inclusiveness, and innovative thinking."