Digital Account Manager

G Squared; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Office in Chippendale

Training with Sydney University

Paid parental leave + holiday bonus

Regular team events

Job summary

G Squared is seeking a Digital Account Manager to lead the integrated delivery of digital marketing strategies and elevate the client servicing experience from our Sydney base.

You will oversee day-to-day delivery for multi-service clients, act as the primary client contact, and facilitate regular WIP meetings both virtually and in person, while aligning activity with client objectives.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in a similar agency-side role.
• Excellent oral and written communication skills.
• Highly organised with strong attention to detail.
• Solid understanding of digital marketing channels and GA4 analytics.
• Strong teamwork and ability to build relationships.
• Proficiency with Microsoft Office suite.

Responsibilities

• Oversee day-to-day delivery of multi-service clients.
• Act as the key point of contact for your clients.
• Facilitate and attend WIP meetings with clients both virtually and in person.
• Regularly update clients on performance and scope of work.
• Collaborate with internal teams to develop recommendations.
• Ensure digital activity aligns with client objectives.
• Lead client onboarding, workshops and reporting forums.
• Identify opportunities for growth across existing clients.
• Encourage cross-functional collaboration and integration.

Skills

Excellent communication

Highly organised

GA4 analytics

Strong teamwork

Commercial acumen

Priority management

Education

Bachelor's degree or higher

Tools

PowerPoint

Excel

Teams

Microsoft Office

Job description

G Squared is on the hunt for a strategic client lead responsible for championing the integrated delivery of digital marketing strategies, and elevating the client servicing experience across the agency.

As a Digital Account Manager, you will:

• Oversee the day to day delivery of multi-service clients
• Act as the key point of contact for your clients
• Facilitate and attend WIP meetings with clients both virtually and in person
• Regularly update clients on performance and scope of work
• Work with our internal teams to facilitate consultative responses and recommendations
• Oversee strategic alignment and ensure digital activity is in pursuit of each client’s relevant marketing objectives
• Develop a strong understanding of our client’s business, audience, competitors and industry
• Clearly identify marketing objectives and work with our broader team to develop relevant recommendations that drive real business results
• Own the development, execution and review of integrated client reporting forums and deliverables, including WIP meetings, strategy reviews, and other agreed reporting milestones
• Proactively identify opportunities for growth across existing clients
• Identify and implement process initiatives to enhance client servicing experience
• Identify and encourage opportunities for cross-functional collaboration and integration across services
• Demonstrate strategic leadership in both client forums and internal settings
• Lead and facilitate client onboarding and workshops as required
• Contribute to new business opportunities and proposals as required
• Contribute to agency thought leadership by actively sharing trends, insights and client success stories

What we are looking for

• Bachelor's degree or higher tertiary education
• Experience in a similar role, agency-side
• Excellent communication skills, both oral and written
• Highly organised with an acute attention to detail
• Sound understanding of digital marketing channels and platforms, including paid media, SEO, web, creative, email, and understands the impact traditional channels have on overall marketing performance
• GA4 and analytics proficiency
• Strong teamwork and collaboration skills
• Proven ability to build rapport and develop strong relationships
• Microsoft Suite (namely Powerpoint, Excel, Teams) proficiency (bonus)
• Ability to manage conflicting priorities and work to deadlines
• Commercial acumen

Why G Squared?

G Squared is a performance-focused digital agency headquartered in Chippendale, Sydney. We're an award-winning team that works with some of Australia's leading direct-to-consumer brands across a huge range of industries. Our service pillars — Paid Media, SEO, CRO, Data, Strategy, Web and Creative — work together, not in silos, so your strategies are always integrated and your impact is always amplified.

• Purpose-built office in Chippendale with breakout zones and collaboration spaces
• Comprehensive training through our partnership with Sydney University
• Paid parental leave + holiday bonus
• Regular team events with a genuinely fun crew

Awards:

• Winner – Best SEO Campaign, APAC Search Awards
• Finalist – Specialist Agency of the Year, Mumbrella Awards 2022
• Finalist – Marketing Agency of the Year, AMI Awards 2022
• Finalist – Independent & Digital Agency of the Year, AdNews Awards 2021

G Squared is committed to being a diverse and inclusive workspace. We encourage people of all backgrounds to apply.