Developer Platform Support Engineer

Cloudflare, Inc.; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Cloudflare is seeking a Technical Support Engineer for our Developer Platform to join a hybrid team in Sydney. You will help customers with complex technical issues across the Developer Platform products (Workers, Pages, KV, D1, DO, etc.) and partner with the Technical Operations team to ensure reliability of our global network.

The role emphasizes solving HTTP and DNS networking challenges, clear communication across emails, live chats, and calls, and a passion for teaching customers how our

Qualifications

• Familiarity with Developer Platform products (Workers, Pages, KV, D1, DO, etc.).
• Experience in a customer-facing support role.
• Strong understanding of HTTP, DNS and internet networking.
• Ability to communicate clearly across emails, chats, and calls.

Responsibilities

• Provide technical support for Cloudflare Developer Platform products to customers.
• Diagnose issues, reproduce bugs, and guide customers to resolution.
• Collaborate with Technical Operations to ensure reliable network performance.
• Explain complex concepts in clear, non-technical terms when needed.

Skills

Developer Platform products

Customer-facing experience

Networking knowledge (HTTP/DNS)

Problem solving

Clear communication across channels

Job description

Cloudflare is seeking a Technical Support Engineer for our Developer Platform to join a hybrid team in Sydney. You will help customers with complex technical issues across the Developer Platform products (Workers, Pages, KV, D1, DO, etc.) and partner with the Technical Operations team to ensure reliability of our global network.

The role emphasizes solving HTTP and DNS networking challenges, clear communication across emails, live chats, and calls, and a passion for teaching customers how our