Developer Experience, Performance & Insights Lead – Hybrid

Sydney Water; Sydney; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work environment

Continuous professional growth

24/7 wellbeing support

Discounted private health insurance

Family first: parental leave

Fitness passport

Novated leasing

Competitive remuneration

Descripción de la vacante

Sydney Water is seeking a role focused on improving the developer experience by analyzing data, feedback and insights. The position leads initiatives to translate insights into practical improvements across processes, systems and policies, driving business outcomes and better developer satisfaction.

You will engage stakeholders, facilitate workshops and advocate for developer customers, shaping experiences across development segments.

Formación

• Experience in customer experience data and analytics to drive business outcomes.
• Ability to plan, organise and manage multiple projects and changing priorities.
• Proven track record of encouraging teams to generate improvement ideas that boost performance and customer satisfaction.
• Experience leading cross‑functional continuous improvement processes.

Responsabilidades

• Facilitate workshops and present insights to stakeholders to drive outcomes.
• Advocate for developer customers and identify opportunities for improvement initiatives.
• Scope, design and implement process, system, policy and framework improvements.
• Understand developer needs to design better developer experiences across segments.
• Lead and participate in business process improvement projects, including data gathering, analysis and reporting.
• Support enterprise improvement initiatives such as Developer Transformation and website uplift.

Conocimientos

CX analytics

Advanced planning

Time management

Cross-functional CI

Descripción del empleo

Sydney Water is seeking a role focused on improving the developer experience by analyzing data, feedback and insights. The position leads initiatives to translate insights into practical improvements across processes, systems and policies, driving business outcomes and better developer satisfaction.

You will engage stakeholders, facilitate workshops and advocate for developer customers, shaping experiences across development segments.