Despatch Coordinator

Sunshine Mitre 10; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career opportunities across Sunshine M

Staff discounts

Health & wellbeing programs

Good work life balance

Ongoing training

Job summary

Sunshine Mitre 10 in Townsville, Australia is seeking a Despatch Co-Ordinator to join our logistics team. You will manage communications with drivers and suppliers, coordinate deliveries, and help ensure orders are released and delivered on time with DIFOT.

Reporting to the Site Manager, the role requires strong organisation, attention to detail, and clear written and verbal communication. This is a hands-on administration position in a busy retail logistics environment.

Qualifications

• Computer literacy.
• Excellent attention to detail.
• Great communication skills.
• Prior administration experience in multi-tasking.
• Well-developed written and verbal skills.

Responsibilities

• Monitor and respond to incoming emails and communications.
• Coordinate delivery orders and despatch emails, and liaise with drivers.
• Communicate with suppliers regarding stock, deliveries, and ETAs.
• Provide customer delivery updates via phone, email, or text.
• Maintain paperwork and file appropriately.
• Coordinate with internal truck drivers and hire transport operators.
• Support with DIFOT investigations and resolutions.

Skills

Computer literate

Attention to detail

Communication skills

Administration experience

Written and verbal skills

Job description

Job Description

At Sunshine Mitre 10, this isn't a job, it's joining what we call a family, with over 450 employees throughout Queensland and 18 sites, you are a part of a legacy that is engaged with the local community and has been serving the community in Trade & DIY Hardware and Building since 1910. With our wide reach of sites throughout Queensland, the development opportunities for personal and business growth are endless, and all while working in a fun, dynamic and family friendly environment. Want to be a part of something different and leave a positive impact in the community in which you work? Sunshine Mire 10 is your new home.

The Despatch Co-Ordinator is responsible for effective operation of despatch functions. The role consists of customer service and liaison, run and delivery vehicle allocation, releasing orders, maintaining safety and quality standards and ensuring delivery in full and on time (DIFOT). The Despatch Co-Ordinator plays a pivotal role in maintaining a high standard delivery offer across the site. Reporting to the Site manager this role will be varied and require someone with great organisation skills your main responsibilities will centre around the communications to and from the logistics business to ensure our customer orders will be delivered in full on time.

The role

• Monitor and action all incoming emails
• Action delivery order callups
• Monitor and action Despatch emails.
• Communication and follow up with suppliers regarding stock and special-order deliveries and eta's
• Customer delivery communication and confirmations via phone, email, or text
• Marking and filing of paperwork
• Communicate job information with internal truck drivers and hire transport operators
• Action and communicate backorders
• Upload jobs to POD system
• Assist with driver run setups and job allocations
• Assist with order releases & uploads through our truck tracking system
• Assist with logistics reporting
• Assist with DIFOT investigation and resolution

Ideally you will have or be

• Computer literate
• Excellent attention to detail
• Great communication skills
• Prior administration experience in multi-tasking
• Well-developed written and verbal skills

Benefits

• Career opportunities across the Sunshine Mitre 10 Group
• Significant staff discounts on offer
• Great employee benefits via health & wellbeing programs
• Be rewarded with a good work life balance
• Ongoing training to help grow & develop