Despatch Coordinator

InfraBuild; City of Greater Dandenong; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Health cover at discounted rates

Employee discounts

Job summary

InfraBuild through ARC at Nobel Park is seeking a Despatch Planner to coordinate daily despatch schedules, liaise with drivers and internal teams, and ensure loads are executed safely and on time. You will support customer service and help optimise delivery performance from production to receipt by customers.

Based at Nobel Park, this permanent full-time role runs Monday to Friday, with a focus on safety, reliability and customer satisfaction within a collaborative operations environment.

Qualifications

• Prior experience in transport, logistics, or manufacturing environments.
• Strong load planning, restraints and safety knowledge.
• Advanced computer skills including MS Office; familiarity with ERP systems (SAP, Oracle or Symix).
• Proven ability to multi-task, prioritise and adapt in a busy environment.
• Excellent communication and problem-solving skills; safety-focused.

Responsibilities

• Plan and manage daily despatch schedule with drivers, customers and internal teams.
• Collaborate with Production, Operations, Schedulers and Sales to ensure despatch and delivery performance.
• Confirm loads and compile despatch plans the day prior to delivery.
• Execute despatch plans on delivery day and adapt to changes.
• Distribute loading dockets accurately and on time.
• Maintain communication with customers and freight partners for pickups and special deliveries.
• Support Customer Service with enquiries, orders and quotes.
• Monitor delivery performance, freight costs and recovery to meet targets.

Skills

Load planning

Logistics coordination

MS Office

ERP systems (SAP, Oracle, Symix)

Multi-tasking

Stakeholder communication

Safety compliance

Tools

SAP

Oracle

Symix

Job description

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC (The Australian Reinforcing Company) business.

Reporting to the Branch Manager and based at our Nobel Park site, you will be working closely with internal teams and external freight contractors, you’ll be responsible for planning, coordinating, and executing the deliveries

You’ll also support customer service functions, ensuring every interaction reflects our commitment to safety, reliability and customer satisfaction.

This role sits at the heart of our operations, connecting production, transport, and customer service to ensure our customers receive their orders safely, on time and in full.

This role works Monday to Friday 6.00 AM to 2.30 PM

What you will be doing:

• Plan and manage the daily despatch schedule, coordinating with drivers, customers and internal teams.
• Collaborate with Production, Operations, Schedulers, and Sales to ensure seamless despatch and delivery performance.
• Confirm loads and compile despatch plans the day prior to delivery to maximise DIFOT outcomes.
• Execute despatch plans efficiently on the day of delivery, responding swiftly to changes and customer needs.
• Ensure loading dockets are distributed accurately and on time for operational staff.
• Maintain strong communication with customers and freight partners to coordinate pickups and special delivery requirements.
• Support Customer Service by handling enquiries, orders, and quotes where required.
• Monitor delivery performance, freight costs and recovery to achieve key operational targets.

You will be rewarded with:

• Team environment with strong safety culture
• Permanent, full-time hours with job security

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

• Prior experience in a transport, logistics, or manufacturing environment (reinforcing industry experience highly regarded)
• Strong understanding of load planning, restraints, and safety compliance
• Advanced computer skills, including MS Office (Excel) and ideally a familiarity with ERP systems such as Symix, Oracle or SAP
• Proven ability to multi-task, prioritise, and adapt to changing demands in a busy environment
• Excellent communication and problem-solving skills, with a professional approach to managing multiple stakeholders
• A safety-first mindset and commitment to continuous improvement
• A collaborative, customer-centric attitude with a passion for achieving great outcomes

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better -experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future -grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About Us:

The Australian Reinforcing Company (ARC) is Australia’s local reinforcing partner. With more than 100 years behind us and the country’s largest branch network, we deliver reinforcing where it’s needed, backed by people who know their communities and projects.

A brand of InfraBuild, ARC connects local service with a national, integrated steel supply chain built on recycled steel and Australian manufacturing

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.