Despatch Coordinator

GFG Alliance; City of Greater Dandenong; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Team environment with strong safetyc

Job summary

The Australian Reinforcing Company (ARC) is seeking a Despatch Coordinator to join our Nobel Park site. You will plan daily despatch schedules, coordinating with drivers, customers, Production, Operations and Sales to ensure on-time delivery and DIFOT performance.

You will maintain loading dockets, communicate with freight partners, and support Customer Service with enquiries, orders and quotes. A strong focus on safety, reliability and customer satisfaction is essential.

Qualifications

• Experience in transport, logistics or manufacturing environments.
• Strong understanding of load planning, restraints and safety compliance.
• Advanced computer skills including Excel; familiarity with ERP systems such as SAP, Oracle or Symix.
• Proven ability to multi-task, prioritise and adapt in a busy environment.

Responsibilities

• Plan and manage the daily despatch schedule, coordinating with drivers, customers and internal teams.
• Collaborate with Production, Operations, Schedulers and Sales to ensure seamless despatch and delivery performance.
• Confirm loads and compile despatch plans the day prior to delivery to maximise DIFOT outcomes.
• Execute despatch plans efficiently on the day of delivery, responding to changes and customer needs.
• Ensure loading dockets are distributed accurately and on time for operational staff.
• Maintain strong communication with customers and freight partners to coordinate pickups and special delivery requirements.
• Support Customer Service by handling enquiries, orders and quotes where required.
• Monitor delivery performance, freight costs and recovery to achieve key operational targets.

Skills

Logistics planning

Communication

Safety compliance

Multi-tasking

Customer service

Tools

MS Office

ERP systems

Job description

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Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC (The Australian Reinforcing Company) business.

Reporting to the Branch Manager and based at our Nobel Park site, you will be working closely with internal teams and external freight contractors, you’ll be responsible for planning, coordinating, and executing the deliveries

You’ll also support customer service functions, ensuring every interaction reflects our commitment to safety, reliability and customer satisfaction.

This role sits at the heart of our operations, connecting production, transport, and customer service to ensure our customers receive their orders safely, on time and in full.

This role works Monday to Friday 6.00 AM to 2.30 PM

What you will be doing:

• Plan and manage the daily despatch schedule, coordinating with drivers, customers and internal teams.
• Collaborate with Production, Operations, Schedulers, and Sales to ensure seamless despatch and delivery performance.
• Confirm loads and compile despatch plans the day prior to delivery to maximise DIFOT outcomes.
• Execute despatch plans efficiently on the day of delivery, responding swiftly to changes and customer needs.
• Ensure loading dockets are distributed accurately and on time for operational staff.
• Maintain strong communication with customers and freight partners to coordinate pickups and special delivery requirements.
• Support Customer Service by handling enquiries, orders, and quotes where required.
• Monitor delivery performance, freight costs and recovery to achieve key operational targets.

You will be rewarded with:

• Team environment with strong safety culture
• Permanent, full-time hours with job security

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

• Prior experience in a transport, logistics, or manufacturing environment (reinforcing industry experience highly regarded)
• Strong understanding of load planning, restraints, and safety compliance
• Advanced computer skills, including MS Office (Excel) and ideally a familiarity with ERP systems such as Symix, Oracle or SAP
• Proven ability to multi-task, prioritise, and adapt to changing demands in a busy environment
• Excellent communication and problem-solving skills, with a professional approach to managing multiple stakeholders
• A safety-first mindset and commitment to continuous improvement
• A collaborative, customer-centric attitude with a passion for achieving great outcomes

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About Us:

The Australian Reinforcing Company (ARC) is Australia’s local reinforcing partner. With more than 100 years behind us and the country’s largest branch network, we deliver reinforcing where it’s needed, backed by people who know their communities and projects.

A brand of InfraBuild, ARC connects local service with a national, integrated steel supply chain built on recycled steel and Australian manufacturing

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.