Despatch Clerk

DuluxGroup; City Of Swan; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Up to $1,000 annually for private健康?健?

Exclusive discounts on DuluxGroup and 

Fitness Passport partnership

20 weeks paid parental leave (primary)

2 weeks partner leave from day one

Career development pathways

Wellbeing Hub and EAP support

Recognition programs

Job summary

DuluxGroup is hiring a Dispatch Clerk at our Malaga site. You will be the central contact between customers, warehouse teams, drivers, production and sales, ensuring orders are processed efficiently and customers stay informed throughout the process.

This fast-paced, customer-focused role combines administration, coordination and problem-solving, with opportunities for growth and development within a supportive, people-first culture.

Qualifications

• Experience in customer service, administration, dispatch or logistics.
• Strong communication style and professional demeanor.
• Excellent organisational skills with attention to detail.
• Ability to juggle multiple priorities in a fast-paced environment.
• SAP experience is highly regarded.

Responsibilities

• Managing customer enquiries and order updates
• Preparing dispatch paperwork and delivery documentation
• Coordinating pickups, deliveries and transport schedules
• Communicating delays and resolving customer queries
• Working closely with warehouse, production and sales teams

Skills

Customer service

Administration

Dispatch

Logistics

Communication

Organization

Attention to detail

Multitasking

Tools

SAP

Job description

About Us

Proudly part of the DuluxGroup, B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide.

Job Description

The company thrives on teamwork, innovation, and employee well-being, believing that success comes from a united team. It champions continuous improvement and bold thinking, encouraging all team members to challenge norms, make a difference and never stop learning. Above all, B&D fosters a people-first culture, offering support, flexibility, and growth opportunities, with work-life balance deeply embedded in its operations.

Your Role

Looking for a role where no two days are the same? Join B&D as a Dispatch Clerk and play a vital role in keeping our operation moving. Based at our Malaga site, you'll be the central point of contact between customers, warehouse teams, drivers, production and sales, ensuring orders are processed efficiently and customers are kept informed every step of the way. This is a fast-paced, customer-focused role that combines administration, coordination and problem-solving.

Responsibilities

• Managing customer enquiries and order updates
• Preparing dispatch paperwork and delivery documentation
• Coordinating pickups, deliveries and transport schedules
• Communicating delays and resolving customer queries
• Working closely with warehouse, production and sales teams

Our Benefits

• Up to $1,000 annually to cover private health extras gap costs
• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What You'll Bring

• Previous experience in customer service, administration, dispatch, logistics or a similar coordination role
• A confident and professional communication style
• Strong organisational skills and attention to detail
• The ability to juggle multiple priorities in a busy environment
• Intermediate computer skills, with SAP experience highly regarded
• A proactive approach and genuine commitment to delivering great customer service

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’. With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few. By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options. If this sounds like an environment you would like to be a part of,