Despatch Clerk

DuluxGroup (Australia) Pty Ltd; City Of Swan; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Private health extras gap cover

Product discounts on DuluxGroup brands

Fitness Passport access

Paid parental leave (20 weeks)

Partner leave (2 weeks)

Career development & training

Wellbeing Hub

EAP program

Recognition programs

Job summary

B&D Group, part of the DuluxGroup, is seeking a Dispatch Clerk at our Malaga site. You will be the central contact between customers, warehouse teams, drivers, production and sales to ensure orders are processed efficiently and customers are kept informed throughout the process.

This fast-paced, customer-focused role combines administration, coordination and problem-solving, with opportunities for growth, learning and career development within a supportive, wellbeing-focused culture.

Qualifications

• Experience in customer service, dispatch, logistics or coordination roles.
• Strong communication and organisational skills.
• Proactive approach and commitment to excellent customer service.
• Intermediate computer skills; SAP experience highly regarded.

Responsibilities

• Manage customer enquiries and order updates.
• Prepare dispatch paperwork and delivery documentation.
• Coordinate pickups, deliveries and transport schedules.
• Communicate delays and resolve customer queries.
• Collaborate with warehouse, production and sales teams.

Skills

Customer service

Administration

Dispatch

Logistics

Coordination

Communication

SAP

Tools

SAP

Job description

Proudly part of the DuluxGroup, B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide.

The company thrives on teamwork, innovation, and employee well-being, believing that success comes from a united team. It champions continuous improvement and bold thinking, encouraging all team members to challenge norms, make a difference and never stop learning. Above all, B&D fosters a people-first culture, offering support, flexibility, and growth opportunities, with work-life balance deeply embedded in its operations.

Your Role

Looking for a role where no two days are the same? Join B&D as a Dispatch Clerk and play a vital role in keeping our operation moving.

Based at our Malaga site, you'll be the central point of contact between customers, warehouse teams, drivers, production and sales, ensuring orders are processed efficiently and customers are kept informed every step of the way. This is a fast-paced, customer-focused role that combines administration, coordination and problem-solving.

Responsibilities

• Managing customer enquiries and order updates
• Preparing dispatch paperwork and delivery documentation
• Coordinating pickups, deliveries and transport schedules
• Communicating delays and resolving customer queries
• Working closely with warehouse, production and sales teams
• Up to $1,000 annually to cover private health extras gap costs
• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What you'll bring

• Previous experience in customer service, administration, dispatch, logistics or a similar coordination role
• A confident and professional communication style
• Strong organisational skills and attention to detail
• The ability to juggle multiple priorities in a busy environment
• Intermediate computer skills, with SAP experience highly regarded
• A proactive approach and genuine commitment to delivering great customer service

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.