Despatch Clerk

B&D Group; City Of Swan; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Private health extras

Employee discounts

Fitness Passport access

Parental leave

Career development

Wellbeing hub

EAP support

Recognition programs

Job summary

B&D Group in Malaga (Western Australia) is seeking a Dispatch Clerk to keep our operations moving in a fast-paced, customer-focused environment.

You’ll coordinate orders, dispatch paperwork, and deliveries, acting as the central link between customers, drivers, warehouse, production and sales. SAP knowledge is valued and strong organisational skills are essential.

We offer a supportive team culture, ongoing learning, and flexible work options as part of DuluxGroup.

Qualifications

• Experience in customer service, dispatch or logistics coordination.
• Strong organisational and communication skills.
• Proficient with SAP systems.

Responsibilities

• Managing customer enquiries and order updates
• Preparing dispatch paperwork and delivery documentation
• Coordinating pickups, deliveries and transport schedules
• Communicating delays and resolving customer queries
• Working closely with warehouse, production and sales teams

Skills

Customer service

Administration

Dispatch

Logistics

Coordination

SAP

Tools

SAP

Job description

Job Description

About Us

Proudly part of the DuluxGroup, B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide.

The company thrives on teamwork, innovation, and employee well-being, believing that success comes from a united team. It champions continuous improvement and bold thinking, encouraging all team members to challenge norms, make a difference and never stop learning. Above all, B&D fosters a people-first culture, offering support, flexibility, and growth opportunities, with work-life balance deeply embedded in its operations.

Your Role

Looking for a role where no two days are the same? Join B&D as a Dispatch Clerk and play a vital role in keeping our operation moving.

Based at our Malaga site, you'll be the central point of contact between customers, warehouse teams, drivers, production and sales, ensuring orders are processed efficiently and customers are kept informed every step of the way. This is a fast-paced, customer-focused role that combines administration, coordination and problem-solving.

Responsibilities

• Managing customer enquiries and order updates
• Preparing dispatch paperwork and delivery documentation
• Coordinating pickups, deliveries and transport schedules
• Communicating delays and resolving customer queries
• Working closely with warehouse, production and sales teams

Our Benefits

• Up to $1,000 annually to cover private health extras gap costs
• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What you’ll bring

• Previous experience in customer service, administration, dispatch, logistics or a similar coordination role
• A confident and professional communication style
• Strong organisational skills and attention to detail
• The ability to juggle multiple priorities in a busy environment
• Intermediate computer skills, with SAP experience highly regarded
• A proactive approach and genuine commitment to delivering great customer service

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.

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