Despatch Clerk

Bridgestone Australia Ltd.; Adelaide; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive remuneration

Discounts on Bridgestone tyres

Wellbeing support & employee discounts

Volunteer leave

Job summary

Bridgestone Australia Ltd. is seeking a Despatch Clerk to join our warehouse team in Adelaide. Reporting to the Warehouse Manager, you will coordinate distribution activities and deliver exceptional customer service to internal and external stakeholders.

This role suits someone organized, proactive and able to thrive in a fast-paced environment, acting as the central point of warehouse communication and workflow. Previous warehousing or logistics experience is preferred but not essential.

Qualifications

• Strong organisational and administrative skills.
• Excellent communication and customer service abilities.
• Confident liaising with carriers, drivers and internal teams.
• High attention to detail and accuracy.

Responsibilities

• Manage daily distribution and delivery schedules.
• Handle incoming calls and customer enquiries.
• Maintain accurate warehouse documentation and administrative tasks.
• File and distribute paperwork.
• Liaise with carriers and coordinate courier services.
• Verify transport/freight invoices and delivery dockets.
• Complete freight documentation and assist drivers.
• Follow cancellation procedures and liaise with the National Customer Service Centre.
• Monitor and maintain stationery and consumables.
• Coordinate and deliver OE fitment stock (tyres/rims).
• Assist with monthly stocktakes.
• Coordinate customer returns per Goods Return Policy.
• Process new tyre returns for customer credit.
• Manage warranty tyre returns for Technical Field Services inspection.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Team player

Job description

We are looking for an organised and proactive Despatch Clerk to join our warehouse team. Reporting to the Warehouse Manager, you will play a key role in ensuring the smooth operation of the despatch office, coordinating distribution activities, and delivering exceptional customer service.

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys being at the centre of warehouse communication and workflow.

Key Responsibilities

Distribution Coordination

• Manage daily distribution and delivery schedules
• Handle incoming calls and customer enquiries
• Maintain accurate warehouse documentation and administrative tasks
• File and distribute paperwork
• Liaise with carriers and coordinate courier services

Inventory & Consumables Management

• Verify transport/freight invoices and delivery dockets
• Complete freight documentation and assist drivers
• Follow cancellation procedures and liaise with the National Customer Service Centre
• Monitor and maintain stationery and consumables
• Coordinate and deliver OE fitment stock (tyres/rims)
• Assist with monthly stocktakes

Reverse Logistics

• Coordinate customer returns per Goods Return Policy
• Process new tyre returns for customer credit
• Manage warranty tyre returns for Technical Field Services inspection

About You

• Strong organisational and administrative skills
• Excellent communication and customer service abilities
• Confident liaising with carriers, drivers, and internal teams
• High attention to detail and accuracy
• Ability to work independently and within a team
• Experience in warehousing or logistics (preferred but not essential)

About Us

We are proud to be a leader in tyre and mobility solutions, offering premium products and services that keep individuals, businesses, and industries moving. We meet the needs of customers wherever they are, with operations spanning company-owned stores, franchise partners, and mobile servicing solutions, with a team of more than 2000 passionate individuals across Australia and New Zealand.

Our People Commitment

At Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work.

We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.

We offer flexibility that enhances wellbeing and performance, and the security of working for a trusted global brand.

You'll join a great team. We take pride in our friendly and supportive community. Together, we are working towards our mission of Serving Society with Superior Quality.

We believe in creating a workplace where you feel valued for your contributions and inspired to do your best work. Our perks include:

• Competitive total remuneration package, inclusive of market-related base pay, plus variable pay and allowances depending on your role.
• Discounts on Bridgestone tyres and servicing for you, your family and friends!
• Financial education, wellbeing support, and a range of employee discounts on private health, cars and car hire, hotels and other retailers.
• Annual paid volunteer leave to give back to a cause that matters to you - now that’s rewarding.