DESK Consultant, Perth CBD

Commonwealth Bank; Perth; In loco; AUD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Commonwealth Bank in Perth is seeking a 6-month maximum term IT Support Specialist to ensure continuity of technology services for colleagues and deliver timely, high-quality IT solutions.

You will work with ITSM-principles, driving service improvements, maintaining staff relationships, and ensuring on-site support from 8:00am to 4:30pm, Monday to Friday.

Competenze

• Level 1/ Level 2 Tech support experience for Windows and MacOS, VPNs and iOS.
• Broad IT knowledge and willingness to learn new tech.
• Ability to stay calm in fast-paced environments.
• Capability to gather information and provide risk-aware solutions.
• Proactive problem solving and task management.
• Strong organisation and time management with prioritisation.

Mansioni

• Ensure continuity of technology services for colleagues.
• Provide timely, high quality IT solutions to staff.
• Collaborate to drive service improvements and maintenance.
• Build strong relationships with colleagues at all levels.
• Deliver fit-for-purpose planned and reactive IT support.

Conoscenze

Tech support L1/L2

Windows/MacOS

VPN

iOS

Adaptability

Problem solving

Time management

Descrizione del lavoro

• Help shape the technology experience for thousands of colleagues across CBA
• Join a highly visible, customer-focused support team where no two days are the same
• Build your technical support capability while making a real impact on colleague experience
• 6-Month Maximum Term Contract / Internal Secondment Opportunity

See Yourself in the team

The technology division delivers the Group’s world leading information technology capability. The End User Experience Platform are committed to ‘Driving better experiences for our colleagues'. They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere.

DE?K are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our CommBank campus sites.

Do work that matters

In this secondment/ Max Term Contract role, you will be responsible for ensuring the continuity of technology services by providing timely, high quality IT solutions to our colleagues. You will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives. This position will develop your ability to build strong relationships with colleagues at all levels. You will get the opportunity to ensure the expedited and fit for purpose planned and reactive maintenance of technology tools and services are delivered for our staff.

Your Skills And Experience

You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and stakeholder management skills will be key to your success in this role.

In your skills toolkit, we'd be keen to see;

• Level 1/ Level 2 Tech support experience for: Windows and MacOS, VPN Solutions, iOS platforms
• General IT knowledge with a passion for learning new technologies
• Demonstrated ability to maintain composure in high velocity situations
• Ability to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence based solutions
• Proactive approach to problem solving and task management
• Excellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as required

This role is based in Perth and requires onsite attendance Monday to Friday from 8:00am to 4:30pm, providing direct support to colleagues and ensuring a high-quality technology experience.

What's In It For You

• An inclusive, and collaborative team led by a true advocate for the team
• Excellent career progression opportunities
• Limitless learning, personal and professional development opportunities
• Competitive remuneration with performance based bonus incentives
• Enviable employee benefits across banking, health and education

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