End User Computing Engineer

Imaging Associates; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Imaging Associates is seeking an IT support professional for a 6-month fixed term opportunity in Box Hill, VIC. This role involves providing Level 1 IT support across clinics and the support office, focusing on delivering excellent patient care through reliable technology.

The candidate should have experience in supporting Windows environments, strong troubleshooting skills, and a customer service mindset. The position may lead to a permanent role with opportunities for growth within a multi-site healthcare organization.

Qualifications

• Experience supporting Windows desktop environments, Microsoft 365, and end-user devices.
• Strong troubleshooting skills across hardware, software, networking, and peripheral issues.
• Exposure to device imaging, deployment, and lifecycle management.
• Excellent communication skills with a strong customer service mindset.
• Ability to prioritize competing demands and work effectively in a fast-paced environment.

Responsibilities

• Provide Level 1 IT support for hardware, software, peripherals, and connectivity issues across multiple sites.
• Respond to service desk incidents and requests, ensuring a high level of customer service.
• Build, image, configure, and deploy desktops, laptops, mobile devices, and related equipment.
• Support clinic and office technology, including printers and meeting room equipment.
• Assist with site setups, office moves, upgrades, and device lifecycle activities.

Skills

Troubleshooting skills

Customer service mindset

Device imaging and deployment

Experience supporting Windows environments

Tools

Microsoft 365

Active Directory

Job description

6-month fixed term opportunity with the potential to become permanent.

About the role

Join Imaging Associates and provide hands‑on IT support across our clinics and support office. This role is ideal for someone who enjoys solving problems, supporting end users, and helping teams deliver excellent patient care through reliable technology.

• Provide Level 1 IT support for hardware, software, peripherals and connectivity issues across multiple sites.
• Respond to service desk incidents and requests, ensuring a high level of customer service and timely resolution.
• Build, image, configure and deploy desktops, laptops, mobile devices and related equipment.
• Support clinic and office technology, including printers, meeting room equipment and end‑user devices.
• Assist with site setups, office moves, upgrades and device lifecycle activities.
• Maintain accurate asset records, support documentation and knowledge articles.
• Support Microsoft 365, Active Directory/Entra ID and other core business systems.
• Participate in an on‑call roster and contribute to continuous improvement across IT services.

About you

• Experience supporting Windows desktop environments, Microsoft 365 and end‑user devices.
• Strong troubleshooting skills across hardware, software, networking and peripheral issues.
• Exposure to device imaging, deployment and lifecycle management.
• Excellent communication skills with a strong customer service mindset.
• The ability to prioritise competing demands and work effectively in a fast‑paced environment.
• A proactive, team‑oriented approach and willingness to support a multi‑site healthcare business.
• Experience in healthcare or supporting clinical applications will be highly regarded.

Location: Box Hill, VIC / Australia