Desktop Support Officer -Urraween, Queensland, Australia

Axiom Technologies; Hervey Bay; On-site; AUD 60,000 - 90,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Officer to provide on-site and on-call support in Urraween, Queensland. The role involves assisting end users with Windows 10/11, Intune, and cloud apps, plus collaborating with multiple teams to resolve issues and ensure service quality.

The ideal candidate will have 2+ years in desktop support, strong AD/GPs knowledge, PowerShell skills, and solid customer communication. This position is based on-site with potential enterprise IT exposure.

Qualifications

• 2+ years of experience in Level 1/2 desktop support.
• Experience troubleshooting Windows 10/11, Intune, cloud environments.
• Familiar with Active Directory and Group Policies; PowerShell scripting a must.
• Ability to coordinate with multiple technical groups and fix issues remotely.
• Strong client communication and documentation in ticketing systems.

Responsibilities

• Provide on-site and on-call desktop support to end users.
• Troubleshoot and resolve hardware, software, and application issues.
• Collaborate with app owners for cloud and web app support.
• Maintain and update Office/365 apps, Outlook, and browser apps.
• Document all work in the ticketing system with clear details.

Skills

Windows 10/11 Admin troubleshooting

Intune cloud management

Active Directory

Group Policies

PowerShell scripting

Office 365 / Microsoft 365 apps

Outlook troubleshooting

ITIL concepts & ticketing

Remote/onsite coordination

PC/Laptop hardware

SCCM

Web browser support (Edge/Chrome)

3rd-party app support (Microsoft/Java/

Excellent client communication

Education

CompTIA A+ Certification

MCITP (Desktop) Certification

Tools

SCCM

MSIntune

Job description

Desktop Support Officer -Urraween, Queensland, Australia

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

Skills andExperience

• 2+ years of Experience in Level 1/2 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rdparty applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is a must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end-user systems. (for eg. App Login Failures, App not installed, software installations that fail)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to perform compatibility testing of web-based applications in Chrome and Edge.
• Good Understanding of ITIL concepts & ticketing tools.
• Accurately document all work performed through ticketing system including details.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.