Desktop Support Officer -Gold Coast, Queensland, Australia

Axiom Technologies; Gold Coast City; Sur place; AUD 70 000 - 100 000; Plein temps

Résumé du poste

Axiom Technologies is seeking a capable Desktop Support Officer on the Gold Coast to deliver on-site and on-call desktop support for end users in a dynamic IT environment. The role requires hands-on experience with Windows 10/11, Intune, AD, and scripting to resolve issues efficiently.

You will collaborate with multiple technical teams to maintain service quality, manage Office apps, and ensure timely incident resolution while following ITIL processes and documenting work in the ticketing system.

Qualifications

• 4+ years of Level 2/3 desktop support experience.
• Experience with Windows 10/11 admin tasks and Intune cloud management.
• Familiar with AppV, MS Store Apps, and packaged apps.

Responsabilités

• Coordinate desktop support activities from simple to complex tasks.
• Provide on-site/on-call assistance to end users in a timely and accurate manner.
• Troubleshoot hardware and software issues and document all work.

Connaissances

Windows 10/11 Admin

Intune cloud

PowerShell

Active Directory

Group Policies

Office 365 / Outlook

SCCM

ITIL

Ticketing systems

Formation

CompTIA A+

MCITP (Desktop)

MOS

Outils

Microsoft Office

Description du poste

Desktop Support Officer -Gold Coast, Queensland, Australia

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end users within the organization's desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

IT Skills andExperience

• 4+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rdparty applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.