Desktop Support Officer -Kuranda,Queensland, Australia

Axiom Technologies; Mareeba Shire; On-site; AUD 55,000 - 75,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Officer to provide on-site and on-call support within Kuranda, Queensland. The role focuses on resolving end-user issues, coordinating with IT teams, and maintaining desktop environments across Windows 10/11, Intune, and Microsoft 365 apps.

The ideal candidate has 3+ years of relevant experience, strong problem-solving skills, and excellent communication. This on-site position offers hands-on IT support within a dynamic organization.

Qualifications

• 2+ years of Level 2/3 desktop support experience.
• Experience troubleshooting Windows 10/11 and Intune, cloud and thick build machines.
• Familiar with AppV, MS Store Apps and packaged applications.
• Experience supporting Office and Microsoft 365 apps and licensing management.
• Ability to coordinate with technical groups and perform remote fixes.

Responsibilities

• Provide on-site/ on-call desktop support to end users.
• Troubleshoot and find root causes for performance and application issues.
• Support 3rd party applications (Microsoft, Java, Adobe) and Office apps.
• Collaborate with Outlook app owner to resolve issues.
• Document all work in the ticketing system.

Skills

Windows 10/11

Intune

Active Directory

PowerShell

Office 365

Troubleshooting

Hardware issues

Edge/Chrome

Remote support

ITIL ticketing

Education

CompTIA A+

MCITP (Desktop)

MOS

OEM Maintenance Certification

Tools

SCCM

Job description

Desktop Support Officer -Kuranda,Queensland, Australia

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills andExperience

• 2+ years of Experience in Level 2/3 desktop support.


• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines


• Keep up with Windows App and Update release information


• Provide Web application support for Edge or Chrome


• Provide Cloud application support (collaborate with app owners where required)


• Support 3rdparty applications like Microsoft, Java and Adobe (raise cases with the vendor where required)


• Familiar with AppV applications, MS Store Apps and packaged applications


• Troubleshoot / find root cause for general performance issues


• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones


• Office license management or troubleshooting


• Keep up with release information for MS Office and security updates


• Support Office issues for native laptop or cloud applications


• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues


• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.


• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.


• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)


• Good Client management and communication skills.


• Should be able to troubleshoot if any application is not working due to network related issues.


• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.


• Good Understanding of ITIL concept & ticketing tool.


• Accurately document all work performed through ticketing system including details.

Personal Attributes:

• Good knowledge of Infrastructure support.


• Strong analytical and problem-solving capabilities


• Well organized and extremely detail-oriented


• Strong customer service ethic and great communication skills, both oral and written


• Passionate about delivering quality no matter what you are doing


• Can work both independently and in a collaborative team-oriented environment


• A self-starter, motivated to push the limits and think outside of the box


• Fondness for solutions that are simple, elegant, and effective


• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications


• PC\Laptop hardware


• PC\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory


• Exchange


• Apple OS


• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification


• CompTIA A+ Certification


• Microsoft Certified IT Professional (MCITP) certification in the desktop area


• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.