Desktop Support Officer -Bundaberg, Queensland, Australia

Axiom Technologies; Queensland; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Axiom Technologies is seeking a capable desktop support specialist to coordinate activities from simple to complex plans. This role provides on-site/on-call assistance to end users within the organization’s desktop computing environment to ensure timely and accurate service delivery.

Key responsibilities include Windows 10/11 troubleshooting, Intune and cloud app support, AD/Group Policy familiarity, PowerShell scripting, and collaboration across IT groups to resolve issues while maintaining

Formación

• 2+ years of experience in Level 1/2 desktop support.
• Windows 10/11 admin troubleshooting with Intune, cloud, and thick-build machines.
• Familiar with AD and Group Policies; PowerShell scripting knowledge is a must.

Responsabilidades

• Provide on-site/on-call end-user support within the desktop computing environment.
• Troubleshoot Windows OS, Office apps, and browser issues (Edge/Chrome).
• Coordinate with IT groups to resolve incidents and document work in the ticketing system.
• Assist with license management and software installations where required.

Conocimientos

End-user computing

Infrastructure support

Analytical skills

Detail-oriented

Communication skills

Self-motivation

Team collaboration

Problem-solving

Confidentiality

Customer service

Educación

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

PC-Laptop OEM Maintenance Certification

MOS Certification (Office)

Herramientas

Intune

SCCM

PowerShell

Descripción del empleo

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

Skills and Experience

• 2+ years of Experience in Level 1/2 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Support MS Teams issues including video, audio, performance
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Good Knowledge on browser support and management of Chrome and Edge via GPO.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes:

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.