Desktop Support Engineer: End User Services & Growth

Datacom; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme

Ongoing learning and certifications

Industry-leading learning platforms

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom is seeking a Desktop Support Engineer in the Sydney area to deliver End User Services for customers. You’ll provide hardware and software break/fix support, remote assistance, and device provisioning aligned to customer requirements.

The role emphasizes professional customer service, clear communication, and the ability to work autonomously, with a focus on ensuring devices and applications are ready for day one.

Qualifications

• Excellent customer service focused on end-user needs.
• Ability to prioritise work to meet all service level agreements.
• Knowledge of laptops, desktop PCs, printers, media and AV equipment, BYOD and mobility.
• Clear verbal and written communication with the ability to explain technical info to non-technical users.

Responsibilities

• Act as the first point of contact; log, triage and resolve tickets to documented standards.
• Troubleshoot desktop and laptop issues, including performance, drivers, patches, crashes and freezes.
• Handle identity and access requests (password resets, MFA re-registration, new starter accounts).
• Prepare and deliver ready-to-use devices for new starters including build and application packages.
• Manage mobility devices end-to-end; mobile devices setup, policy configuration and re-provisioning.
• Maintain hardware, peripherals and print services; manage warranty/repair and asset registry.
• Document fixes clearly in resolution notes and knowledge base articles.

Skills

Exceptional customer experience

SLA prioritisation

Hardware knowledge

Strong communication

Job description

Datacom is seeking a Desktop Support Engineer in the Sydney area to deliver End User Services for customers. You’ll provide hardware and software break/fix support, remote assistance, and device provisioning aligned to customer requirements.

The role emphasizes professional customer service, clear communication, and the ability to work autonomously, with a focus on ensuring devices and applications are ready for day one.