Desktop Support Engineer

Excis Compliance; Sydney; Presencial; AUD 70 000 - 90 000; Tempo integral

Resumo da oferta

EXCIS is seeking a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations in Australia. You will diagnose issues from error codes, replace faulty hardware, and maintain stock records while supporting Windows and Office environments.

With a minimum of 3 years in IT desktop support, you will communicate effectively with users, work independently, and contribute to team success in an on-site role with a 8:30–17:00 schedule.

Qualificações

• Bachelor's degree in IT, Computer Science, or related field.
• Minimum 3 years of IT desktop support or similar role (L2).
• Fluent English in spoken and written.

Responsabilidades

• Read and interpret error codes to diagnose issues.
• Swap out faulty hardware and upgrade components as required.
• Trace faults using diagnostic devices and software.
• Resolve issues with applications using knowledge articles and documentation.
• Provide working technical knowledge of Windows OS to resolve issues or perform full PC rebuilds.
• Support Microsoft Office products, antivirus, and desktop services.
• Assist the support staff of other service providers as needed.
• Perform other duties as assigned.
• Supervise the flow of stocked goods and maintain inventory records.
• Oversee ordering, storage, and control of inventory; generate IT stock reports.

Conhecimentos

Hardware troubleshooting

Windows OS

Microsoft Office

Antivirus software

Customer-facing communication

Time management

Formação académica

Bachelor's degree in IT or CS

Descrição da oferta de emprego

EXCIS is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

(Client in (190+) countries | (6000+) Engineers | (200+) Enterprise Clients)

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excise and grow with us!

Work Mode: On-site

Shift Schedule: 8:30 AM – 5:00 PM

What You'll Do:

Technical Support:

• Read and interpret error codes flashed on devices to diagnose issues.
• Swap out faulty hardware and upgrade components as required.
• Trace faults using diagnostic devices and software.
• Utilize provided knowledge articles and client-specific documentation to resolve issues with applications.
• Provide working technical knowledge of Windows operating systems to resolve issues or perform full PC rebuilds.
• Support Microsoft Office Products, antivirus products, and desktop services to resolve software application issues.
• Assist the support staff of other service providers as needed.
• Perform other duties as assigned.

Inventory Management:

• Supervise the flow of the company's stocked goods.
• Keep detailed records of each new or returned good as it enters or leaves the stockroom.
• Control and oversee ordering inventory, storage of inventory, and control the amount of goods.
• Update record files and apply common inventory management techniques.
• Generate daily, weekly, and monthly reporting on IT stock.

What You Need:

• Experience: Minimum 3 years of experience in IT desktop support or a similar role (L2 level).
• Education: Bachelor's degree in IT, Computer Science, or a related field.
• Technical Skills: Strong hardware troubleshooting, component swapping, and software diagnostic skills. Proficiency in Windows OS, Microsoft Office suite, and antivirus software.
• Soft Skills: Customer-facing "soft skills" including strong verbal and written communication. Ability to exercise independent judgment within defined practices to determine appropriate action.
• Teamwork: Ability to act as an informed team member, provide analysis of information, and offer limited project input. Must be able to work independently and as part of a team on multiple projects.
• Time Management: Close attention to detail. Must be able to handle multiple tasks and adjust priorities within deadlines.
• Language: Fluent English in spoken and written.
• Visa: Must have full working rights in Australia. (Note: We are unable to provide visa sponsorship for this position).

Why Join Us?:

At Excise, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.