Service Architect | Enterprise Managed Services

Brennan; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Culture Awards that recognise’exelence

Brennan Daredevils - annual trip

Discounted hardware and software

Learning and development

Job summary

Brennan, a leading IT managed services provider in Australia, seeks a senior role to design enterprise managed services for key customers, turning complex requirements into clear, costed, deliverable solutions. You will shape services across Service Desk, EUC, Cloud, Network and Security while ensuring what we sell is what we deliver.

You will lead bids, engage with customer executives and architects, and drive transition from presales to delivery, building repeatable service models and cost

Qualifications

• Experience designing enterprise managed services
• Proven track record leading multi-year bids (>$1m annual value)
• Broad knowledge across Service Desk, EUC, Cloud, Infrastructure, Network & Security
• Strong commercial capability with cost/models and assumptions
• Experience taking solutions from presales through transition to delivery

Responsibilities

• Enterprise service design: translate complex requirements into clear, deliverable managed service solutions
• Enterprise bid leadership: lead the solution response for major managed services bids, including cost model and delivery assurance
• Customer engagement: work with customer executives, architects and procurement to articulate the Brennan service model
• Solution through to delivery: carry design from presales through transition, ensuring sale equals delivered service
• Service development: shape Brennan’s Enterprise Services propositions and reusable service models
• AI & automation: identify how AI and modern tooling can improve service delivery and cost models

Skills

Enterprise service design

Bid leadership

Customer engagement

Solution delivery

AI & automation

Job description

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Culture Awards that recognise excellence.
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors.
• Discounted hardware and software.
• An environment that embraces learning and development.

The role:

Design enterprise managed services for Brennan’s key customers, turning complex requirements into clear, costed and deliverable service solutions.

Lead the solution through major bids and into transition, shaping services across Service Desk, EUC, Cloud, Network & Security while ensuring what we sell, is what we deliver.

Key Responsibilities

• Enterprise service design: Translate complex customer requirements into clear, costed and deliverable managed service solutions.
• Enterprise bid leadership: Lead the solution response for major managed services bids, bringing together the service model, solution narrative, cost model and delivery assurance.
• Customer engagement: Work directly with customer executives, architects and procurement teams, to understand their needs and confidently articulate the Brennan service model.
• Solution through to delivery: Carry the service design from presales through transition, ensuring what is sold is practical, commercially sound and delivered as designed.
• Service development: Shape Brennan’s Enterprise Services proposition, turning repeatable customer requirements into reusable service models, catalogue items, cost frameworks and bid content.
• AI & automation: Identify where AI, automation and modern tooling can improve service delivery, customer outcomes and the underlying cost model.

Skills & Experience You Will Bring:

• Strong Service or Solution Architecture experience within IT Managed Services or outsourcing, with significant experience supporting complex enterprise opportunities.
• Demonstrated experience designing and leading solutions for large, multi-year managed services bids, ideally including contracts of $1m+ annual value.
• Broad managed services knowledge across Service Desk, EUC, Cloud, Infrastructure, Network and Security Operations, with the ability to bring these into an integrated service model.
• Strong commercial capability, with experience building service effort, resource and cost models and clearly explaining the assumptions behind them.
• Experience taking solutions from presales through transition into steady-state delivery, ensuring the solution remains practical and deliverable.

As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal opportunity employer