Deskside IT Support Champion — End-User Resolution Pro
Ecs Resource Group Ltd
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Job summary
ECS Resource Group Ltd in Australia is seeking a Deskside Technician to deliver hands-on IT support at the desktop level in Perth. You will act as an escalation point and work to keep end-users productive and minimize downtime.
You will own incidents from first contact to resolution, communicate clearly with users, and collaborate with IT peers to continuously improve service delivery in a fast-paced environment.
Responsibilities
- Own incidents from initial contact to resolution.
- Communicate clearly with users.
- Collaborate with IT peers to continuously improve service delivery.
Job description
ECS Resource Group Ltd in Australia is seeking a Deskside Technician to deliver hands-on IT support at the desktop level in Perth. You will act as an escalation point and work to keep end-users productive and minimize downtime.
You will own incidents from first contact to resolution, communicate clearly with users, and collaborate with IT peers to continuously improve service delivery in a fast-paced environment.
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