Deskside Technician: IT Support & End-User Champion (Perth)

ECS Resource Group Ltd; Perth; On-site; GBP 32,000 - 39,000; Full time

Job summary

ECS Resource Group Ltd is seeking a Deskside Technician in the UK to provide hands-on IT support at the desktop level, acting as an escalation point as needed. The role focuses on diagnosing and resolving end-user issues to keep users productive and minimize downtime.

The successful candidate will own incidents from initial contact to resolution, communicate clearly with users, and collaborate with IT peers to continuously improve service delivery.

Qualifications

• Experience in desk-side IT support and escalation to 3rd line where needed.
• Familiarity with ITIL processes and end-user support best practices.
• Strong communication, organisational and prioritisation skills.

Responsibilities

• Take ownership of incidents and service requests from initial contact to resolution.
• Troubleshoot desktop and end-user issues to minimise downtime.
• Escalate complex problems to the 3rd Line team as required.
• Maintain updates for users with clear communication and service levels.
• Build relationships across the IT team and be a trusted contact for support.

Skills

Communication

Attention to detail

Organisation

Customer service

Self-starter

Industry experience

Multi-vendor env

Negotiation

Desk-side support

ITIL

MS Office / Windows

CompTIA A+

Job description

ECS Resource Group Ltd is seeking a Deskside Technician in the UK to provide hands-on IT support at the desktop level, acting as an escalation point as needed. The role focuses on diagnosing and resolving end-user issues to keep users productive and minimize downtime.

The successful candidate will own incidents from initial contact to resolution, communicate clearly with users, and collaborate with IT peers to continuously improve service delivery.