Design & Innovation Center - Sales Consultant

Faggs Group Pty Ltd; Geelong; On-site; AUD 65,000 - 90,000; Full time

Job summary

Fagg's Group in Geelong region seeks a Design 10/Innovation Centre team member to drive sales and build strong relationships with customers and suppliers. You will manage the showroom experience, understand market stock and pricing, and support the sales process from quote to delivery.

The role emphasizes customer service, integrity, and collaboration across departments to deliver high-quality sales outcomes for cladding, flooring, windows, doors, and related products.

Qualifications

• Handle routine and specialist customer queries and complaints professionally.

Responsibilities

• Handle routine and specialist customer queries and complaints professionally.
• Develop strong relationships with supplier and customer networks to maximize network potential.
• Understand market trends, stock availability, and pricing in a fast-changing environment.
• Offer solutions based on stock availability and price while ensuring a smooth sales process from quote to order to site delivery.
• Be transparent with clients about realistic expectations and timing, maintaining integrity in how we run the business.
• Liaise with other departments/sites across Fagg’s Group.
• Work as part of a team to deliver great sales outcomes.

Skills

Customer service

Relationship building

Market knowledge

Quote-to-delivery

Showroom sales

Communication skills

Team collaboration

Problem solving

Presentation skills

Industry knowledge

Job description

Fagg's Group in Geelong region seeks a Design 10/Innovation Centre team member to drive sales and build strong relationships with customers and suppliers. You will manage the showroom experience, understand market stock and pricing, and support the sales process from quote to delivery.

The role emphasizes customer service, integrity, and collaboration across departments to deliver high-quality sales outcomes for cladding, flooring, windows, doors, and related products.