Design 10 Showroom - Sales Consultant

Faggs Group Pty Ltd; Geelong; On-site; AUD 65,000 - 90,000; Full time

Job summary

Fagg's Group in Geelong region seeks a Design 10/Innovation Centre team member to drive sales and build strong relationships with customers and suppliers. You will manage the showroom experience, understand market stock and pricing, and support the sales process from quote to delivery.

The role emphasizes customer service, integrity, and collaboration across departments to deliver high-quality sales outcomes for cladding, flooring, windows, doors, and related products.

Qualifications

• Handle routine and specialist customer queries and complaints professionally.

Responsibilities

• Handle routine and specialist customer queries and complaints professionally.
• Develop strong relationships with supplier and customer networks to maximize network potential.
• Understand market trends, stock availability, and pricing in a fast-changing environment.
• Offer solutions based on stock availability and price while ensuring a smooth sales process from quote to order to site delivery.
• Be transparent with clients about realistic expectations and timing, maintaining integrity in how we run the business.
• Liaise with other departments/sites across Fagg’s Group.
• Work as part of a team to deliver great sales outcomes.

Skills

Customer service

Relationship building

Market knowledge

Quote-to-delivery

Showroom sales

Communication skills

Team collaboration

Problem solving

Presentation skills

Industry knowledge

Job description

With a combined store network of eight sites across the Ballarat, Bacchus Marsh, Geelong and Surf Coast regions and over 300 locally employed team members, the Fagg's Group strive to provide customers with the benefit from an enhanced shopping experience with improved in-store layouts, updated digital platforms, and an increased focus on innovation. We have a proud history of nurturing our employees and have a core set of values that underpin our business, which we live by.

About the role

The Design 10 or Innovation Centre team member is responsible for developing relationships across the business and with our customer and supplier network and is key to helping drive and maintain the culture and sales strategy of the business. They will have a strong understanding of the sales process, excelling at generating opportunities and building relationships with new and existing clients. The position is required to deliver high customer service standards and to achieve high level sales within the Trade Scope of ‘Whole of House Offer’ which includes but is not limited to Cladding and Flooring inclusive of cladding systems, flooring, decking, internal lining and accessories. As well as Windows, Doors and Door Accessories as part of the initial offering at the Centre.

Skills and experience

• Handle routine and specialist customer queries and complaints in a professional and helpful manner.
• Develop strong relationships with the supplier and customer networks and provide timely support and service to customers in order to maximize the network potential and product offering
• Gaining an understanding of the current market trends, stock availability/stock holding and pricing in a fast-changing environment is imperative to success.
• Gaining an understanding of what the proposed project end result is to look like, and from that point offer solutions based on the current market stock availability, price and end result whilst ensuring a smooth sales process from quote to customer order to site delivery.
• Being transparent with clients/customers around realistic expectations and timing is a part of this, integrity with how we run our business is key.
• Handle customer queries and process sales in the Showroomdirectly
• Excellent communication, integrity, interpersonal, problem-solving, presentation, and organizational skills
• Technical understanding of ‘Whole of House products most importantly within the relevant climate
• Liaising with other departments/sites across Fagg’s Group
• Working as part of team to deliver great sales outcomes