PCN Business Support Assistant

NHS Jobs; Tewkesbury; On-site; AUD 65,000 - 80,000; Full time

Job summary

NHS Jobs seeks a capable administrator to support Digital Communications and Engagement for the PCN. The role will manage the PCN's digital presence across platforms, oversee the TWNS PCN Facebook page, and assist with YouTube channel uploads and content organization.

It also involves monitoring engagement and producing basic analytics for reporting. Further responsibilities include supporting project and programme delivery, governance documentation, and education/workforce initiatives.

Job description

Digital Communications and Engagement

• Support the management and development of the PCN's digital presence across a range of platforms.
• Manage the TWNS PCN Facebook page, including creating and scheduling content and liaising with practices regarding suitable material for publication.
• Support the administration and maintenance of the PCN YouTube channel, including uploading and organising content.
• Monitor digital engagement and provide reports and analytics when required.
• Assist with the development and distribution of patient-facing communications and resources.
• Support wider communication and engagement activities across the PCN.

Project and Programme Support

• Support delivery of PCN projects, quality improvement initiatives and service development programmes.
• Coordinate project meetings and maintain action logs.
• Maintain project plans, reporting documentation and programme records.
• Support the preparation of funding bids, expressions of interest and associated documentation.
• Gather information and intelligence from local and national data sources to support project activities.
• Assist with audit, evaluation and reporting requirements.
• Maintain risk and issue logs and elevate concerns appropriately.
• Provide administrative support across a range of PCN initiatives and transformation programmes.

Education and Workforce Development

• Coordinate Protected Learning Time (PLT) events and other educational activities.
• Manage event administration, including bookings, registrations, venue arrangements, speaker liaison and evaluation processes.
• Support coordination of learning opportunities available through the Gloucestershire Primary Care Training Hub and other partners.
• Maintain relevant training records and supporting documentation.
• Assist with workforce-related projects and initiatives as required.

Governance and Reporting

• Support preparation of reports, papers and information for the PCN Board and partner organisations.
• Maintain governance documentation and filing systems.
• Coordinate the annual review process for key PCN governance documentation, supporting the PCN Senior Manager with document updates, version control and record keeping.
• Maintain records relating to agreements, schedules, impact assessments and other governance documentation.
• Support administration associated with PCN DES and contractual requirements.
• Act as a point of contact for administrative returns, surveys and information requests.
• Maintain PCN registers, including asset and information registers, ensuring records remain accurate and up to date.
• Support Practice Index administration and maintenance for centrally-hosted PCN staff.

Administrative Support

• Organise meetings, diary invitations and events.
• Prepare agendas, meeting packs and supporting documentation.
• Draft minutes and maintain action logs.
• Maintain electronic filing and record management systems.
• Respond to routine enquiries and act as a first point of contact for a range of PCN administrative matters.
• Support the PCN Senior Manager and wider PCN team with general administrative duties as required.

General Responsibilities

• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and organisational policies.
• Comply with all PCN policies, procedures and governance requirements.
• Participate in appraisal, training and personal development activities.
• Work flexibly to support changing priorities and the developing needs of the PCN.
• Undertake any other duties commensurate with the grade of the post.