Department Support Officer

UOM University of Melbourne; Parkville; On-site; AUD 83,000 - 96,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health programs

Academic Women

LinkedIn Learning

Diversity inclusion support

Job summary

University of Melbourne is seeking a supported Administrative Officer in a fixed-term 6‑month role within the Department of Management and Marketing. This full‑time position focuses on delivering high-quality departmental services and smooth visitor and staff experiences.

You will coordinate seminars and logistics, manage facilities and purchasing processes, and assist with recruitment and communications. A relevant degree or equivalent experience is required, with strong communication and

Qualifications

• Hold a relevant degree or equivalent mix of education and experience.
• Clear written and verbal communication with diverse stakeholders.
• Strong customer service focus and prompt enquiry handling.
• Well-developed organisational skills; manage multiple tasks under pressure.
• Work independently and with a team; learn new software quickly.

Responsibilities

• Act as primary contact for visitors, staff and students; advise on policies.
• Coordinate visitor logistics and department seminars; travel, venues, catering, on‑the‑day support.
• Monitor facilities, room bookings, office allocations and shared resources.
• Administer purchasing, reimbursements, invoices and record keeping.
• Support recruitment, onboarding, newsletters and departmental projects as directed.

Skills

Customer service

Communication

Organisational skills

Prioritisation

Teamwork

Multi-tasking

Education

Relevant degree

Job description

Job Overview

Role type: Full-time, fixed term for 6 months Faculty: Faculty of Business and Economics Department: Department of Management and Marketing Salary: UOM 5 $83,159 - $95,518 p.a. plus 17% super

Responsibilities

• Act as the primary contact for visitors, staff, and students, providing accurate advice on policies and processes.
• Coordinate visitor logistics and department seminars, including travel, registrations, venues, catering, promotion, and on-the-day support.
• Monitor and maintain facilities, building access, room bookings, office allocations, equipment, furniture, and shared resources and supplies.
• Administer core financial processes, including purchasing, reimbursements, invoice payments, and accurate recording of departmental activities.
• Support recruitment, onboarding, newsletters, mailing lists, websites, and improvement projects as directed by the Operations Manager.

About the Candidate

• Hold a relevant degree or bring an equivalent combination of education, training, and administrative experience.
• Communicate clearly in writing and speech, building positive relationships with a diverse range of stakeholders.
• Demonstrate a strong customer service focus, responding promptly and helpfully to enquiries and competing demands.
• Use well‑developed organisational skills to take initiative, manage multiple tasks, and prioritise effectively under pressure.
• Work both independently and collaboratively, contributing to a supportive team delivering high-quality departmental services.
• Learn new software systems quickly, applying problem‑solving skills to improve processes and maintain accurate digital records.

Benefits

• 17% superannuation
• Salary packaging
• Health and wellbeing programs
• Discounted servicesProfessional development opportunities
• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well‑being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work‑life balance and well‑being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well‑being services including a leading Employee Assistance Program

We are an Equal Opportunity Employer and a child‑safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier‑free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [e-mail].

You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.

For queries related to this specific position, contact Alison Kennett at [e-mail].

For questions related to our recruitment process email Nick Petersen at [e-mail].

For recruitment adjustments contact Kim Groizard on [phone] or at [e-mail] (subject: 'Recruitment Adjustments').

Applications close: 17 November, 11:55 PM; Melbourne time zone.

Position Description: JR-019975 Department Support Officer Position Description.pdf JR-019975 Department Support Officer Position Description (Accessible).docx