Department Support Officer

University of Melbourne; Melbourne; On-site; AUD 83,000 - 96,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Professional development opportunities

Job summary

The University of Melbourne invites applications for a Full-time, fixed-term Department Support Officer within the Faculty of Business and Economics. This central front-of-office role covers facilities, finance, HR, and department activities, supporting teaching and research in management and marketing.

You will coordinate visitors, processes, and core administration to keep a leading department running. The role offers development opportunities in a collaborative team culture.

Qualifications

• Hold a relevant degree or bring an equivalent combination of education, training, and administrative experience.
• Communicate clearly in writing and speech, building positive relationships with a diverse range of stakeholders.
• Demonstrate a strong customer service focus, responding promptly and helpfully to enquiries and competing demands.
• Use well-developed organisational skills to take initiative, manage multiple tasks, and prioritise effectively under pressure.
• Work both independently and collaboratively, contributing to a supportive team delivering high-quality departmental services.
• Learn new software systems quickly, applying problem-solving skills to improve processes and maintain accurate digital records.

Responsibilities

• Act as the primary contact for staff, students, and visitors, providing accurate advice on policies and processes.
• Coordinate visitor logistics and department seminars, including travel, registrations, venues, catering, promotion, and on-the-day support.
• Monitor and maintain facilities, building access, room bookings, office allocations, equipment, furniture, and shared resources and supplies.
• Administer core financial processes, including purchasing, reimbursements, invoice payments, and accurate recording of departmental activities.
• Support recruitment, onboarding, newsletters, mailing lists, websites, and improvement projects as directed by the Operations Manager.

Skills

Customer service

Clear communication

Initiative

Organisational skills

Teamwork

Education

Relevant degree or equivalent

Job description

Role type:Full-time, fixed term for 6 months
Faculty: Faculty of Business and Economics
Department:Department of Management and Marketing
Salary: UOM 5 $83,159 - $95,518 p.a. plus 17% super

• Central front of office role in a premier business department / broad remit across facilities, finance, HR, and department activities / collaborative team culture supporting impactful teaching and research.
• Bring your initiative and organisational strengths to a visible, people-focused role supporting world-class management and marketing.
• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity

In this role, you will be the go-to contact point for staff, students, and visitors. You will coordinate visitors, facilities, and core administration that keep a leading management and marketing department running. You will gain experience across HR, finance, communications, and continuous improvement within a supportive professional team.

What you will deliver:

• Act as the primary contact for visitors, staff, and students, providing accurate advice on policies and processes.
• Coordinate visitor logistics and department seminars, including travel, registrations, venues, catering, promotion, and on-the-day support.
• Monitor and maintain facilities, building access, room bookings, office allocations, equipment, furniture, and shared resources and supplies.
• Administer core financial processes, including purchasing, reimbursements, invoice payments, and accurate recording of departmental activities.
• Support recruitment, onboarding, newsletters, mailing lists, websites, and improvement projects as directed by the Operations Manager.

You may be a great fit if you:

• Hold a relevant degree or bring an equivalent combination of education, training, and administrative experience.
• Communicate clearly in writing and speech, building positive relationships with a diverse range of stakeholders.
• Demonstrate a strong customer service focus, responding promptly and helpfully to enquiries and competing demands.
• Use well-developed organisational skills to take initiative, manage multiple tasks, and prioritise effectively under pressure.
• Work both independently and collaboratively, contributing to a supportive team delivering high-quality departmental services.
• Learn new software systems quickly, applying problem‑solving skills to improve processes and maintain accurate digital records.

For further information please refer to the attached PD.

What we offer you!

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well‑being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balanceand well‑being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave.
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well‑being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team – Department of Management and Marketing

You will join the Faculty of Business and Economics, a hub for business education and research. Within the Department of Management and Marketing, you will support world-class teaching and impactful, internationally recognised research. The department offers contemporary, industry-aligned curricula and a collaborative culture focused on high-quality, meaningful scholarship. You will work with professional and academic colleagues committed to student success, innovation, and continuous improvement in operations.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at ***********@unimelb.edu.au.

• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• You are not required to address the Selection Criteria for this application.

Position Description:

JR-019975 Department Support Officer Position Description.pdf

JR-019975 Department Support Officer Position Description (Accessible).docx