Dental Practice Operations Lead: Patient Experience

Abano Healthcare; Australian Capital Territory; On-site; AUD 90,000 - 120,000; Full time

Job summary

Evatt Dental Care in Australia is seeking a practiced Practice Manager to lead daily operations, oversee reception duties and provide clinical support. This role blends leadership with hands-on administration, ensuring a smooth, patient‑centered experience across the clinic.

You will oversee rostering, performance, training and general operational tasks while ensuring infection control and compliance standards are met. A proactive, people‑oriented approach is essential.

Qualifications

• Healthcare or service-sector management experience.
• Experience in reception, administration or customer service.
• Strong organisation and ability to manage competing priorities.
• Excellent communication and people skills.
• Proactive, hands-on approach to support a busy team.
• Genuine commitment to patient care and service quality.

Responsibilities

• Managing reception duties, including greeting patients, answering calls, booking appointments and coordinating patient flow.
• Delivering a welcoming and positive patient experience.
• Allocating one day per week to Practice Manager responsibilities, overseeing practice operations and administration.
• Supporting the team with rostering, performance, training and general operational tasks.
• Monitoring practice performance and identifying opportunities for improvement.
• Supporting clinicians and Dental Assistants to ensure the practice runs efficiently.
• Stepping in as a Dental Assistant when required to support clinical operations.
• Ensuring clinical rooms are prepared, stocked and maintained to a high standard.
• Supporting infection control, sterilisation and compliance procedures.
• Building strong relationships with patients, clinicians and the wider support team.

Skills

Management experience

Healthcare experience

Reception/Administration

Communication skills

Team leadership

Job description

Evatt Dental Care in Australia is seeking a practiced Practice Manager to lead daily operations, oversee reception duties and provide clinical support. This role blends leadership with hands-on administration, ensuring a smooth, patient‑centered experience across the clinic.

You will oversee rostering, performance, training and general operational tasks while ensuring infection control and compliance standards are met. A proactive, people‑oriented approach is essential.