Dental Front Office Specialist – Patient Care & Admin

Seascape Dental; Central Coast Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Seascape Dental is seeking an experienced Dental Receptionist/Front Office to join our The Entrance team. This full-time role focuses on delivering exceptional patient service and maintaining smooth daily operations at our NSW practice.

You will manage reception, scheduling, records, payments and inquiries while upholding privacy and safety standards, with a friendly, professional approach.

Qualifications

• Experience in a dental practice reception or similar healthcare setting
• Excellent interpersonal and communication skills with patients, staff and external contacts
• Proficiency with dental practice management software and MS Office
• Strong organisational skills to manage multiple tasks in a fast-paced environment
• Attention to detail and accuracy in record-keeping
• Maintain patient confidentiality and comply with privacy laws
• Friendly, patient-focused approach with empathy
• Reliable, punctual and dedicated to high-quality customer service
• Preferred: dental reception certification or related admin qualification
• Preferred: knowledge of dental terminology and procedures

Responsibilities

• Greet patients and manage reception area to keep a clean, welcoming environment
• Schedule and confirm appointments using dental software
• Collect patient information and maintain accurate records per privacy rules
• Process payments, invoicing and manage patient accounts securely
• Handle inquiries via phone, email and in person
• Coordinate with dentists and staff to ensure smooth patient flow
• Send appointment reminders and follow-ups to reduce no-shows
• Perform general admin duties including data entry and filing
• Maintain confidentiality and health and safety standards
• Assist with reception tasks such as ordering supplies and inventory

Skills

Customer service

Communication

Organisational skills

Data entry

Privacy compliance

Empathy

Reliability

Punctuality

Multitasking

Education

Dental reception certification (preferred)

Admin qualification (preferred)

High school diploma

Tools

Dental practice management software

Microsoft Office

Job description

Seascape Dental is seeking an experienced Dental Receptionist/Front Office to join our The Entrance team. This full-time role focuses on delivering exceptional patient service and maintaining smooth daily operations at our NSW practice.

You will manage reception, scheduling, records, payments and inquiries while upholding privacy and safety standards, with a friendly, professional approach.