Dental Equipment Field Service Technician

Dentsply Sirona Inc.; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Dentsply Sirona is seeking a Field Service Technician to provide high level technical service, installation, calibration, preventive maintenance and repair of dental equipment across the state. You will work both independently and as part of a team, ensuring timely service and professional customer interactions in Brisbane and surrounding areas.

Responsibilities include on-site maintenance, collaboration with sales, accurate parts usage, and promoting service offers through PM scheduling.

Qualifications

• Demonstrated experience in a similar role.

Responsibilities

• Installation, calibration, maintenance and repair of equipment sold and serviced by the Company.
• Provide technical advice and support to the sales team.
• Ensure that all contact with customers, whether internal or external, is of a high standard.
• Work collaboratively with all colleagues.
• Attend calls as scheduled by the Technical Service Support Coordinators.
• 100% accuracy on use of parts for service work, measured by stock take variations.
• Promote the Company’s service offers to customers, including calling to inform customers of the benefits of, and scheduling PM services.
• Care and maintenance of all tools, parts, equipment supplied by the Company in accordance with the Company procedures and policies.
• Care and maintenance for the Company vehicle in accordance with the Company vehicle policy.
• Ensure every work area is kept clean and tidy and in accordance with quality control procedures.
• Complete reports on the PDA system in a timely manner for all service and support activities.
• Provide feedback to the Technical Service Manager/State Manager about issues that have an impact on technical service.

Skills

Technical service

Customer support

MS Office

Excel

Communication skills

Attention to detail

Independent work

Time management

Multitasking

Team player

Problem solving

Job description

Dentsply Sirona is seeking a Field Service Technician to provide high level technical service, installation, calibration, preventive maintenance and repair of dental equipment across the state. You will work both independently and as part of a team, ensuring timely service and professional customer interactions in Brisbane and surrounding areas.

Responsibilities include on-site maintenance, collaboration with sales, accurate parts usage, and promoting service offers through PM scheduling.