Dental Clinic Receptionist

Wow Dental Group; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

On-site training

Career growth opportunities

Central Sydney location

Job summary

Wow Dental Group in Sydney CBD's Darling Square clinic is seeking a friendly, motivated team member. No experience is required; on-the-job training will be provided to learn reception, billing, and basic patient communication in a busy practice.

You will maintain financial records, process payments and health insurance claims, assist with lab work and sterilisation, manage stock, and support marketing and social media tasks.

Qualifications

• No experience required; on-the-job training provided.
• Good level of English literacy; Cantonese/Mandarin beneficial.
• Organised, efficient and able to work in a fast paced environment.
• Able to think independently.
• Confident, friendly and able to communicate with patients and staff.
• Reliable, honest, punctual and professional; strong work ethic.
• Experience with D4W and Xero will be looked upon favorably.
• Willingness to learn and develop; easy going personality.
• Ability to use computers, scanner, social media, digital apps advantageous.

Responsibilities

• Maintain accurate and complete financial records in clinic software and accounting systems.
• Track and send out lab work and receive lab work.
• Undertake self directed learning to upskill to complete tasks.
• Take payments and understand health insurance; process claims.
• General administration: emails, social media, texts, and rebooking inquiries.
• Assist with dental assistance in equipment sterilization and lab duties.
• Receive and send out postage and mail; manage stock.
• Contact patients via phone/text/email for reminders and recalls.
• Order stock; assist with IT issues with IT support team.
• Assist marketing with organizing materials for campaigns.
• Open and prepare the clinic in the morning.
• Assist with social media including filming and basic edits on phones.
• On the job training; opportunities for growth and remuneration.
• Friendly supportive team environment.

Skills

English literacy

Communication

Organised & reliable

Independent thinker

Problem solving

Teamwork

Cantonese/Mandarin helpful

Computer literacy

D4W familiarity

Xero familiarity

Tools

D4W

Xero

Job description

Friendly, modern dental practice located in Darling Square, in the heart of Sydney CBD city within minutes walk of Town Hall and Central train Stations. We pride ourselves on our immaculate presentation, integrity and care towards our patients and promoting a good team working environment. We provide high quality general and complex dental care. No experience required. We are looking for a friendly, personable personality who is motivated to self directed learning. They would be organized and reliable and have the capacity to individually problem solve. The successful candidate will be provided with training and opportunity for further career development.

Qualifications & experience

• No experience necessary, on the job training available
• Must have a good level of English literacy, speech and comprehension. The ability to speak Cantonese and/or Mandarin will be looked upon favorably
• Organised, efficient and able to work in a fast paced environment
• Able to think independently
• Confident, friendly and comfortable talking and communicating with new people, team members and patients
• Reliable, honest, trustworthy, punctual and professional
• Exceptional communication, interpersonal, team building and problem solving skills
• Experience with D4W and Xero will be looked upon favorably
• Outstanding work ethic
• Willingness to learn and develop
• Easy going personality
• Ability to use computers, scanner, social media, digital apps will be looked upon favorably

Tasks & responsibilities

• Maintain accurate and complete financial records clinic software and accounting software systems
• Track and send out lab work and receive lab work
• Training will be provided in the form of videos, reading material and on the job training. The successful candidate is expected to undertake self directed learning to upskill in order to be able to complete the tasks successfully that is required of this job
• Take payment, understand health insurance, take claims from health insurance
• General administration eg participating in correspondence, replying emails, replying social media, text, WeChat, rebook enquiries
• Assist with the dental assistance in equipment sterilization and lab duties
• Receive and send out postage and mail
• Unpack and mark off the stock and dental lab work that arrives by postage
• Contact patients (phone/text/email) with appointment reminders, to recall appointments and to confirm upcoming appointment
• Ordering stock
• Trouble shoot IT issues with the assistance of the IT support team
• Assist with the marketing manager in organising material required for marketing
• Opening and preparing the clinic in the morning
• Assist with social media which includes filming videos and basic editing on phone apps
• On the job training
• Opportunity for growth and renumeration
• Friendly supportive team environment

Clean, modern, central location close to public transport. 1 min walk from Paddy's market light rail station and 5-10 mins walk from Town Hall and Central Train stations

Predictable and flexible work hours

Ideally looking for a F/T or P/T position, casual positions also available by negotiation