Dental Administration Officer

Kambu Aboriginal and Torres Strait Islander Corporation for Health; Ipswich City; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Four weeks annual leave

Salary packaging benefits

Meal and Accommodation Card

QLeave and long service leave

Professional development

Employee Assistance Programme (EAP)

Supportive workplace

Vehicle for work travel

Job summary

Kambu Aboriginal and Torres Strait Islander Corporation for Health in Ipswich, QLD, seeks a Dental Administration Officer to provide efficient, culturally safe administrative support for its dental services. You will coordinate appointments, maintain records, manage referrals, and ensure smooth patient flow across clinics and community centres.

The role emphasizes welcoming, confidential service, collaboration with dental clinicians and admin teams, and alignment with Kambu Health’s values to

Qualifications

• Current Blue Card or willingness to obtain (Mandatory).
• Current C Class Drivers Licence (QLD) (Mandatory).
• Current National Police Check or willingness to obtain (Mandatory).
• Experience in dental, medical, allied health, or community health administration.
• Strong organisational, communication, computer, and data entry skills with attention to detail.
• Commitment to confidentiality, privacy, culturally safe and respectful patient-centred care.
• Understanding of Aboriginal Community Controlled Health Services, teamwork, continuous improvement, and Kambu Health’s values.

Responsibilities

• Manage dental appointments, bookings, recalls, cancellations, and follow-up communications.
• Maintain accurate patient records, data entry, referrals, and documentation.
• Provide welcoming, respectful, and culturally safe patient support.
• Coordinate communication between patients, clinicians, internal teams, and external providers.
• Support daily clinic operations, patient flow, and appointment schedules.
• Prepare reports, statistics, and administrative information as required.
• Maintain confidentiality, compliance, quality standards, and contribute to continuous improvement.

Skills

Organisational skills

Communication skills

Computer skills

Data entry

Education

Certificate III/IV in Business, Health or Medical Administration

Job description

Kambu Aboriginal and Torres Strait Islander Corporation for Health – Ipswich QLD

Kambu Aboriginal and Torres Strait Islander Corporation for Health has been serving the Ipswich and West Moreton region since 1976.

With over 100 dedicated team members, we deliver primary health care, specialist and allied health services, early childhood education, and family support programs across our clinics and community centres.

Everything we do is grounded in culture, connection, and community. When you join Kambu Health, you become part of an organisation that genuinely cares about its people, its purpose, and the long-term impact it makes.

About the Role

The Dental Administration Officer is responsible for providing efficient, professional, and culturally safe administrative support to ensure the effective operation of Kambu Health’s dental services. The role supports patient access and continuity of care through appointment coordination, patient communication, records management, referrals, data entry, and general administrative duties.

The Dental Administration Officer plays an important role in creating a welcoming and inclusive experience for patients, families, and community members by providing respectful, confidential, and responsive service. The position works collaboratively with dental clinicians, administration teams, and broader healthcare services to support the delivery of accessible, coordinated, and high-quality oral health care aligned with Kambu Health’s values and commitment to improving community health outcomes.

Key Responsibilities

• Manage dental appointments, bookings, recalls, cancellations, and follow-up communications
• Maintain accurate patient records, data entry, referrals, and documentation
• Provide welcoming, respectful, and culturally safe patient support
• Coordinate communication between patients, clinicians, internal teams, and external providers
• Support daily clinic operations, patient flow, and appointment schedules
• Prepare reports, statistics, and administrative information as required
• Maintain confidentiality, compliance, quality standards, and contribute to continuous improvement

What You'll Bring

• Current Blue Card or willingness to obtain (Mandatory)
• Current C Class Drivers Licence (QLD) (Mandatory)
• Current National Police Check or willingness to obtain (Mandatory)
• Certificate III/IV in Business, Health, Medical Administration, or equivalent relevant experience.
• Experience in dental, medical, allied health, or community health administration
• Strong organisational, communication, computer, and data entry skills with excellent attention to detail
• Commitment to confidentiality, privacy, culturally safe and respectful patient-centred care
• Understanding of Aboriginal Community Controlled Health Services, teamwork, continuous improvement, and Kambu Health’s values

What We Offer

• Four weeks annual leave plus additional gifted leave over the Christmas closure period for eligible employees
• Access to up to $15,900 per annum in tax‑effective salary packaging benefits
• Meal and Accommodation Card options (FBT exempt)
• QLeave benefits and long service leave accrual opportunities
• Professional development and career growth opportunities
• Employee Assistance Programme (EAP) for wellbeing support
• Supportive and culturally safe workplace environment
• Access to a Kambu Health vehicle for approved work‑related travel

Our Commitment

We operate within a diverse community and strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people of all ethnicities, ages, genders, LGBTQIA+ communities, veterans, and people with disabilities.