Delivery Station Ops Leader — Last-Mile Excellence

Amazon Inc.; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Amazon Commercial Services Pty Ltd is seeking an Operations Manager at our Bella Vista site in Sydney, Australia. The role supervises a team of Shift Managers, reports to the Site Lead, and covers 01:00-09:00, Monday to Friday to keep delivery operations efficient.

You will drive process improvements, safety programs, and Lean initiatives while developing a high-performing team focused on meeting customer promises.

Qualifications

• Bachelor's degree or equivalent.
• 2+ years of employee and performance management experience.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Experience hiring and developing highly effective and diverse teams.
• Experience developing and managing a high-performing team.

Responsibilities

• Manage and develop a team of Shift Managers and their direct reports.
• Proxy duties for the Site Lead.
• Review the operational forecast and determine productivity requirements the delivery station.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
• Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management.

Skills

Leadership

People management

Performance management

Lean techniques

Hiring & diversity

Education

Bachelor's degree or equivalent

Tools

Lean Six Sigma

Kaizen

Job description

Amazon Commercial Services Pty Ltd is seeking an Operations Manager at our Bella Vista site in Sydney, Australia. The role supervises a team of Shift Managers, reports to the Site Lead, and covers 01:00-09:00, Monday to Friday to keep delivery operations efficient.

You will drive process improvements, safety programs, and Lean initiatives while developing a high-performing team focused on meeting customer promises.