Delivery Performance Analytics Leader

Australia Post; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible/hybrid working arrangements

Career development programs

Exclusive team member discounts

Job summary

Australia Post is seeking a commercially minded Manager Performance Intelligence to join our Delivery Partners team within Network Operations. You will own end-to-end analytics and insights across Australia's national delivery partner network, shaping operational decision-making with a product mindset.

You'll design dashboards, analyze large datasets, partner with Operations, Finance, Partner Management and Technology, own the data roadmap and key metrics, and drive AI and automation to boost

Qualifications

• Experience using SQL and Python to analyse large-scale datasets and generate actionable insights.
• Proficiency in Power BI, Tableau, Looker or similar data visualisation tools.
• Strong stakeholder management skills with the ability to influence decisions through data.

Responsibilities

• Lead the design and delivery of dashboards, reporting and insights that lift operational performance and support better decisions.
• Analyse large, complex datasets to uncover trends, opportunities and root causes across service, cost and contractor performance.
• Partner with Operations, Finance, Partner Management and Technology to shape strategy, priorities and continuous improvement initiatives.
• Own the data roadmap and the core metrics that define how we measure performance for delivery partner network, and contribute to our roadmap in data.
• Own scorecard metrics and data integrity across the delivery partner network, so performance is managed from a single source of truth.
• Support Delivery Partners to embed AI and automation that simplify work and improve the business productivity.

Skills

SQL

Python

Stakeholder management

Tools

Power BI

Tableau

Looker

Job description

Australia Post is seeking a commercially minded Manager Performance Intelligence to join our Delivery Partners team within Network Operations. You will own end-to-end analytics and insights across Australia's national delivery partner network, shaping operational decision-making with a product mindset.

You'll design dashboards, analyze large datasets, partner with Operations, Finance, Partner Management and Technology, own the data roadmap and key metrics, and drive AI and automation to boost