Performance Manager

Australia Post; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work environment

Mentorship programs

Employee discounts

Job summary

Australia Post is seeking a driven Manager Performance to join our Delivery Partners team within Network Operations in Melbourne. You will own the performance framework, drive accountability, and lead initiatives to improve service, cost, safety and customer outcomes.

Collaborating with Operations, Partner Management, Finance, Product and Technology, you will translate insights into business improvements and scalable solutions while balancing fast-paced, complex environments with sustainable

Qualifications

• Experience leading operational or transformation initiatives across large networks.
• Strong analytical and problem solving capabilities with data-driven mindset.
• Ability to influence stakeholders at all levels and drive measurable improvements.

Responsibilities

• Own the performance framework and governance across Delivery Partner network.
• Lead cross-functional initiatives from problem identification to implementation.
• Use data insights to identify gaps and implement scalable improvements across the network.

Skills

Operational leadership

Data-driven decisions

Cross-functional collaboration

Commercial acumen

Tools

Power BI

Excel

Tableau

Job description

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

We're looking for a driven and commercially minded Manager Performance to join our Delivery Partners team within Network Operations. Reporting to the Head of Operational Excellence, you'll play a key role in improving operational performance across Australia Post's national Delivery Partner network.

This role sits at the intersection of operations, strategy and continuous improvement. You'll own the performance framework that drives accountability across the network, using data, governance routines and cross-functional collaboration to improve service, cost, safety and customer outcomes. Working closely with Operations, Partner Management, Finance, Product and Technology teams, you'll also lead initiatives from problem identification through to implementation, helping create a more efficient and scalable network.

You'll also

• Develop and embed performance frameworks, KPIs and governance routines that drive accountability and operational excellence through Weekly, Monthly, Quarterly and Yearly Business Reviews.
• Lead initiatives that improve Delivery Partner on the road and during loading time, driver productivity, and customer outcomes
• Use data and insights to identify performance gaps, uncover root causes and implement scalable solutions across the network

About you

You're a strategic problem solver who enjoys improving operational performance through collaboration, data and innovation. You have experience leading complex operational or transformation initiatives and can confidently influence stakeholders at all levels. Equally comfortable working with data and driving execution, you're focused on delivering measurable outcomes and sustainable improvements.

You thrive in fast-paced environments, enjoy solving complex business challenges and can bring people together to achieve a common goal.

You'll also

• Bring experience in logistics, last-mile delivery, supply chain or large-scale operational environments
• Have strong analytical and problem-solving capabilities, with experience using tools such as Power BI, Excel, Tableau, or similar platforms
• Demonstrate strong commercial acumen and the ability to translate insights into business improvements and operational outcomes

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people of all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.