Delivery Operations Manager

KONE Corporation; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Car allowance

Bonus

Onsite parking

Job summary

KONE Corporation is seeking an experienced Delivery Operations Manager to lead our NSW portfolio from Mascot. You’ll direct Project Managers, Supervisors and installation pros, driving safety, quality and performance across major projects.

You'll build high-performing teams, foster strong customer partnerships and deliver exceptional commercial outcomes while navigating a matrix organisation and engaging with Tier 1 builders.

Qualifications

• Demonstrated success in construction, project delivery or operations management.
• Tertiary qualifications in Engineering, Construction Management, Business or related discipline.
• Proven people leadership experience and ability to develop high-performing teams.
• Strong contract, planning and financial management skills.
• Experience managing project costs, revenue and operational performance.
• Strong strategic thinking, governance and project management capabilities.
• Ability to navigate complex stakeholder environments and influence across a matrix organisation.
• A customer-first mindset and passion for delivering outstanding outcomes.
• A commitment to safety, quality and continuous improvement.
• Experience within the lift, escalator, building services or construction industry will be highly regarded.

Responsibilities

• Building a culture that embraces safety, quality and excellence in project delivery.
• Leading and developing a dynamic operations team across NSW.
• Driving the safe, efficient and profitable delivery of installation projects.
• Supporting the delivery of complex construction projects with Tier 1 builders and key customers.
• Partnering with stakeholders to proactively manage capacity planning, workforce allocation and resourcing.
• Managing project performance including forecasting, productivity, financial outcomes and customer satisfaction.
• Creating strong relationships with leadership, Regional Directors and functional leaders.
• Identifying opportunities to improve operational efficiency and add value to customer projects.
• Ensuring projects are delivered in line with safety, quality and operational standards.

Skills

Leadership

Stakeholder management

Safety management

Project delivery

Operations turning

Education

Engineering degree

Construction Management degree

Tools

MS Excel

Forecasting tools

Job description

At KONE, we bring buildings to life. Every day, our people help keep communities moving through world-class elevator, escalator and building access solutions that shape the flow of urban life. Through our technical expertise and digital connectivity, we're transforming the customer experience and improving the flow of urban life. As we continue to grow, we're looking for an experienced Delivery Operations Manager to join our team based in Mascot, NSW.

Why this Role?

This is a dynamic leadership opportunity where you'll have a direct impact on the successful delivery of major projects across the state. You'll lead and inspire a team of Project Managers, Supervisors and installation professionals, driving safety, quality, customer satisfaction and operational performance across your portfolio. This role is ideal for an experienced construction or project delivery leader who enjoys developing high-performing teams, building strong customer relationships and delivering exceptional business outcomes. This role is ideal for an experienced construction, operations or project delivery leader who thrives on developing high-performing teams, building strong customer partnerships and delivering outstanding commercial and operational results.

What You'll Be Doing

• Building a culture that embraces safety, quality and excellence in project delivery.
• Leading and developing a dynamic operations team across NSW.
• Driving the safe, efficient and profitable delivery of installation projects.
• Supporting the delivery of complex construction projects with Tier 1 builders and key customers.
• Partnering with stakeholders to proactively manage capacity planning, workforce allocation and resourcing.
• Managing project performance including forecasting, productivity, financial outcomes and customer satisfaction.
• Creating strong relationships with your leadership team, Regional Directors and functional leaders.
• Identifying opportunities to improve operational efficiency and add value to customer projects through seamless and reliable delivery.
• Ensuring projects are delivered in line with KONE's safety, quality and operational standards.

Are You the One?

We're looking for a collaborative and commercially minded leader who can influence stakeholders, develop people and drive results. You'll ideally have:

• Demonstrated success in construction, project delivery or operations management.
• Tertiary qualifications in Engineering, Construction Management, Business or a related discipline.
• Proven people leadership experience and the ability to develop high-performing teams.
• Strong contract, planning and financial management skills.
• Experience managing project costs, revenue and operational performance.
• Strong strategic thinking, governance and project management capabilities.
• The ability to navigate complex stakeholder environments and influence across a matrix organisation.
• A customer-first mindset and passion for delivering outstanding outcomes.
• A commitment to safety, quality and continuous improvement.
• Experience within the lift, escalator, building services or construction industry will be highly regarded.

Why Join KONE?

At KONE, you're not just taking a job. You're building a career with one of the world's leading elevator and escalator companies.

We offer:

• Competitive remuneration package including base salary, 12.5% superannuation, car allowance and bonus.
• Career development and progression opportunities within a global business.
• A friendly, flexible and supportive workplace culture.
• The opportunity to lead a significant portfolio of projects and make a genuine impact.
• Comprehensive learning and development programs.
• Free onsite parking and gym access.
• Employee benefits and wellbeing initiatives.

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed in the Nasdaq Helsinki Ltd. in Finland.